Summary
Overview
Work History
Education
Skills
Timeline
SalesManager

Audreanna Morgan

Milwaukee,Wisconsin

Summary

Results-driven manager and customer service representative with solid history of success in bringing in new customers, managing revenue streams and maintaining solid account relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Persuasive negotiation and program management abilities.

Overview

13
13
years of professional experience

Work History

Senior Sales Manager

AmeriCash Loans,LLC
Milwaukee, Wisconsin
01.2022 - Current
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
  • Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
  • Formulated and presented innovative strategies to team members, and customers to build foundation for successful sales plans.
  • Managed and motivated sales team to increase revenue 80% .

Member Service Representative

Landmark Credit Union
Brookfield, Wisconsin
03.2021 - 10.2021
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
  • Researched and rapidly resolved client conflicts to maintain key accounts.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to 35 customer calls daily and emails to answer questions about products and services.

Merchandiser

Total Wine &More
Glendale, Wisconsin
06.2020 - 03.2021
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Planned and coordinated product availability for advertising and promotion purposes.
  • Answered customer questions regarding store merchandise, department information and pricing.

Retail Department Manager

Walmart
Milwaukee, Wisconsin
10.2010 - 06.2020
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectation
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.

Education

High School Diploma -

Milwaukee School For Entrepreneurship
Milwaukee , WI
09.2008

Skills

  • Rapport and relationship building
  • Business growth and retention
  • Retail sales techniques
  • Strategic account development
  • Manage and supervision
  • Customer Services
  • Coaching and mentoring

Timeline

Senior Sales Manager

AmeriCash Loans,LLC
01.2022 - Current

Member Service Representative

Landmark Credit Union
03.2021 - 10.2021

Merchandiser

Total Wine &More
06.2020 - 03.2021

Retail Department Manager

Walmart
10.2010 - 06.2020

High School Diploma -

Milwaukee School For Entrepreneurship

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Audreanna Morgan