Audrey Coutinho
Edwardsville,PA
Overview
15
15
years of professional experience
1
1
Certification
Work History
Performance Instructor
Lowe's Distribution Center 1449
03.2019 - Current
- Trained new and existing employees in classrooms and on thewarehouse floor, covering their job duties, policies, safety procedures, and powered equipment training.
- Assisted supervisors with team challenges, troubleshooting, conflict resolution, and process improvements for increased productivity.
- Supported team in resolving unexpected situations to ensure efficient task completion.
Reservation Agent
Royalty Barra Hotel
09.2009 - 09.2013
- Received and processed reservations, maintaining accurate records.
- Provided courteous assistance to guests regarding availability and inquiries.
- Assisted with changes or cancellations and handled guest complaints efficiently. Coordinated with other departments for seamless experiences.
Education
High School Diploma -
Colégio Estadual Japão
Porto Alegre, RS Brazil11.2001
Skills
- Adaptable to new situations and challenges
- Capable of grasping new concepts rapidly
- Skilled with technology and software
- Proficient problem solver
- Efficient in prioritizing tasks and meeting deadlines
- Fluent in Portuguese and English, with advanced proficiency in Spanish
Accomplishments
- Served as a member of the safety committee throughout 2021 and assumed the role of Chairperson in 2022. As a member, I actively contributed to discussions and initiatives to enhance safety policies and procedures within the warehouse environment.
- Played an active role as a member of the Engagement Committee in both 2022 and 2023, collaborating with colleagues to develop strategies for enhancing employee engagement and satisfaction.
- Employed digital design software to create visual communication materials aimed at promoting safety awareness and driving employee engagement initiatives.
- Assisted with translation tasks, which helped to ensure effective communication among team members who spoke different languages.
Certification
- Crown Sit-Down Single Reach Truck
- Crown Stand-Up Rider Pallet Truck (ELF)
- Yale Center Rider Pallet Truck
- Crown Stand-Up Counterbalance Forklift (RC)
- Crown Stand-Up Counterbalance Forklift (Squeeze Attachment)
- Crown Order Picker
- Raymond Reach Truck
Timeline
Performance Instructor
Lowe's Distribution Center 1449
03.2019 - Current
Reservation Agent
Royalty Barra Hotel
09.2009 - 09.2013
High School Diploma -
Colégio Estadual Japão
- Crown Sit-Down Single Reach Truck
- Crown Stand-Up Rider Pallet Truck (ELF)
- Yale Center Rider Pallet Truck
- Crown Stand-Up Counterbalance Forklift (RC)
- Crown Stand-Up Counterbalance Forklift (Squeeze Attachment)
- Crown Order Picker
- Raymond Reach Truck
Similar Profiles
Timothy ForrestTimothy Forrest
Mechanical Technician at Lowe's Distribution CenterMechanical Technician at Lowe's Distribution Center
James WorleyJames Worley
Customer Service Representative at Lowe's Pro Distribution CenterCustomer Service Representative at Lowe's Pro Distribution Center
Marissa MarshMarissa Marsh
Planning Department Member at Lowe's Import Distribution Center 3122Planning Department Member at Lowe's Import Distribution Center 3122