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Experienced Application Support Analyst with strong expertise in Microsoft Dynamics 365 (CRM & F&O/AX) and enterprise application administration. Skilled in system and security administration, governance, compliance, integrations, and cloud environments. Proven ability to resolve high-volume incidents, streamline workflows, and support business-critical systems across multiple sites. Seeking to contribute technical proficiency and problem-solving skills in a D365 Administrator capacity within a dynamic IT team.

m Technical Profile Basic Google Drive Microsoft PowerPoint JIRA Microsoft Outlook Microsoft Access Network Security Office 365 Cloud Services Competencies Configuration management Performance Optimization User training Application development Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full- time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Experienced Application Support Analyst adept at collaborating with internal and external vendors to implement applications using standard tools and frameworks. Possesses comprehensive knowledge of network administration, technical testing, and back-end applications. Demonstrates strong troubleshooting, analytical, and communication skills crucial for effectively resolving complex technical issues.

Client-facing Application Support Specialist with extensive understanding of root causes for issues and appropriate solutions to problems. Purpose-driven professional with record as strong team player. Accomplished working with both internal and external vendors to support and implement applications using standard tools and frameworks. In-depth knowledge of network administration, technical testing and back-end applications. Strong troubleshooting, analytical and communication skills.

Experienced EDI Application Support Analyst with a keen eye for detail and a strong analytical mindset. Proficient in troubleshooting, maintaining, and optimizing EDI systems to ensure seamless data exchange. Skilled in handling technical issues promptly and effectively to minimize downtime and maintain high system availability. Adept at developing and executing test plans to validate EDI mappings and configurations. Strong problem-solving skills with the ability to diagnose and resolve complex issues efficiently. Excellent communication and interpersonal skills, enabling effective collaboration with cross-functional teams and external stakeholders. Committed to continuous learning and staying updated on emerging trends and technologies.

Audrey Bender

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Application Support Analyst

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