Audrey BESRY
Basse-Terre,Guadeloupe
Summary
Dynamic Team Manager at La Compagnie Airlines with a proven track record in process improvement and efficiency enhancement. Skilled in conflict resolution and performance evaluation, I excel in driving team success and delivering exceptional customer service. Adept at analyzing data to identify strengths, I consistently elevate operational standards and foster a collaborative environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Team Manager
La Compagnie Airlines
Baie-Mahault, Guadeloupe
06.2024 - 10.2024
- Implemented process improvements aimed at increasing efficiency while reducing costs wherever possible.
- Set clear team goals and monitored progress, adjusting strategies as needed to meet targets.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed business performance data to identify areas of strength and improve areas of weakness.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Real Estate Agent
Keller Williams
Petit-Bourg, Guadeloupe
01.2024 - 02.2024
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Met with clients to research cases, collect data and prepare settlement packages.
Cabin Supervisor
Emirates Airlines
Dubai, UAE
03.2020 - 09.2023
- Fully responsible for owning my cabin by managing resources (time, product and people) and maintaining standards (safety, emergency, security and service) to ensure customer needs are met in the specific cabin: Economy or Business
First Class
Emirates Airlines
Dubai , UAE
11.2014 - 02.2020
- Attention to detail
- Problem-solving
- Providing a personalized in-flight experience for all customers
- Managing time and special events such as anniversaries, birthdays, engagements
- Profiling customers in order to anticipate their needs, ensuring that all customers' needs are catered to, in a highly proficient manner
Business Class
Emirates Airlines
Dubai, UAE
02.2013 - 11.2014
- Observant, attentive and helpful to all customers
- Exclusive retreat to know the customer personally creating a truly individual and stylish experience beyond their expectations, advising and selling Duty-free products
Economy Class
Emirates Airlines
Dubai, UAE
05.2011 - 02.2013
- Cleanliness
- Customer care and refreshments
- Checked customers comfort throughout the course of flights
- Monitored Unaccompanied Minors, maintained a good flow during boarding
- Assisted passengers with impairments
- Completed paperwork including flight reports
- Displayed cultural awareness
- Entertained and looked after children
- Diplomatically resolved any issues; including seating issues
Versatile Assistant
City One
Paris , France
11.2006 - 03.2011
- Temporary Assistant for multiple companies such as: Natixies, Ixis CIB, Adobe, Thomas Cook, Merrill Lynch, Leader Trust, Bank of America, Printemps, Heineken, Concorde Hotels and VFS Global for Indian Embassy in Paris
- Encouraged and improved cross-department internal communication.
- Booked and arranged travel, transportation and accommodation
- Organized events, meetings and conferences
- Implemented and maintained procedures and administrative systems
- Liaised with staff, suppliers and clients
- Typed, compiled and prepared reports, presentations and correspondence
- Translation of interviews and documents
Airport Service Agent
Air France
Roissy CDG, France
07.2005 - 10.2006
- Kept passengers informed by announcing important information about itineraries, flights and luggage.
- Assisted with check-in process for departing flights including verifying passenger identification and processing ticketing requests.
- Communicated flight information, gate changes and other important announcements over the PA system.
- Monitored the boarding of aircrafts and ensured all safety regulations were met.
Education
Bachelor - International Trade and Law, Marketing, Hospitality, Import Export, Account, Translation
University of Paris 4 Sorbonne
France06-2007
Skills
- MS Office (Word, Excel, PowerPoint, Access, Outlook) Zenith, Amadeus
- Communication skills
- Training, coaching, and mentoring
- Assertiveness
- Performance tracking and evaluation
- Conflict management
- Recruitment and hiring
- Teamwork
- Problem-solving
- Adaptability and flexibility
- Emergency management
- Safety procedures
- VIP services
- Customer service
- International travel
- Cross-cultural awareness
Hobbies and Interests
- Psychology
- Travelling
- Art
- Synchronized Swimming
Personal Information
- Date of Birth: 03/22/80
- Nationality: French
Languages
French
First Language
English
Advanced (C1)
C1
Spanish
Elementary (A2)
A2
Certification
- EASA Cabin Crew Attestation, CCA | Aviation Regulations, Survival, Fire and Smoke, Crew Resource Management (CRM), Safety and Emergency, Dangerous Goods, First Aid, Communication | Mermoz Academy | Rungis, France | Jul 2024
- Safety Emergency Procedures, SEP | Two-days training on Dangerous Goods, Restraint techniques Aviation security, CRM , Survival, Fire and Smoke and Medical Emergency Latest on board procedures | Emirates Aviation Training College | Dubai, UAE | Sep 2022
- VIP Silver tray Service | 2 days training course on Customers Service Excellence which include: Silver service, Private Jet specific, serving luxury food, Exceeding customer expectations, Cultural differences. | Training Solutions | Geneva, Switzerland | Oct 2017
- Brain-Based Coaching Certificate | This methodology is mainly based on Neuroscience, Process-focused and Outcome-driven in order to assist people to improve their thinking and performance by rewiring the way their brain works. | NeuroLeadership Institute | Dubai, UAE | 2014
Timeline
Team Manager
La Compagnie Airlines
06.2024 - 10.2024
Real Estate Agent
Keller Williams
01.2024 - 02.2024
Cabin Supervisor
Emirates Airlines
03.2020 - 09.2023
First Class
Emirates Airlines
11.2014 - 02.2020
Business Class
Emirates Airlines
02.2013 - 11.2014
Economy Class
Emirates Airlines
05.2011 - 02.2013
Versatile Assistant
City One
11.2006 - 03.2011
Airport Service Agent
Air France
07.2005 - 10.2006
Bachelor - International Trade and Law, Marketing, Hospitality, Import Export, Account, Translation
University of Paris 4 Sorbonne
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