Audrey Broadwater
Optometric Technician
Highland,MI
Summary
Optometric Technician with 6 months of experience delivering high level of patient care and customer service. Assumes active role in patient visits by taking medical history and creating relationships with patients. Assists optometrist with additional testing and contact lenses sales and ordering to support vision needs for patients of all ages. Maintains schedule and patient flow to best suit both the opticians and the optometrist.
Overview
7
7
years of professional experience
Work History
Optometric Technician
America's Best Contact And Eyeglasses
11.2023 - Current
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback for continuous improvement.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Performed ocular health assessments to aid optometrists in identifying potential eye-related conditions early on.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Collaborated with optometry staff to reach individual and team goals.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
Merchandise Assistant
JCPenney
05.2022 - 10.2023
- Developed and deployed store-level product training materials to mentor staff on new products and sales techniques.
- Verified products appeared at correct locations in proper quantities.
- Improved customer satisfaction by addressing inquiries promptly and providing knowledgeable assistance on products, features, and benefits.
- Assisted in the development of promotional campaigns to drive store traffic during peak seasons, leading to increased sales opportunities.
- Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Updated pricing and signage to complete product displays and educate customers.
Sales Associate
JCPenney
11.2017 - 05.2022
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Used in-store system to locate inventory and place special orders for customers.
- Managed efficient cash register operations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prepared merchandise for sales floor by pricing or tagging.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Holly High School
Holly, MI 05.2001 -
Skills
- Frame Selection Assistance
- Eyewear Adjustments
- Optical Measurements
- Professional Demeanor
- Glaucoma screening
- Time management abilities
- Customer service
- Leadership
- Sales
- Visual acuity testing
Additional Information
Volunteered with Rebuild Together Oakland County from 2017-2019. Was lead volunteer in 2019. Achieved both my Level One and my Level Two Optometric Technician certifications.
Timeline
Optometric Technician
America's Best Contact And Eyeglasses
11.2023 - Current
Merchandise Assistant
JCPenney
05.2022 - 10.2023
Sales Associate
JCPenney
11.2017 - 05.2022
High School Diploma -
Holly High School
05.2001 -