Audrey Carter
Fayetteville,AR
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Walgreens
Fayetteville, AR
06.2023 - Current
- Greeted customers and identified their needs.
- Answered phone calls from customers promptly and courteously.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Provided information about products and services available to customers.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Handled cash register operations accurately during peak times.
- Performed additional duties as assigned by management team.
- Followed policies and procedures to meet or exceed established performance requirements.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Educated customers on special pricing opportunities and company offerings.
Dental Assistant Student Intern
Arkansas Periodontal & Implant Associates
Fayetteville, AR
05.2022 - 09.2022
- Assisted in taking radiographs of teeth or other parts of the mouth as instructed by dentist.
- Observed patients' reactions to dental treatments before, during, and after procedures.
- Took impressions of teeth using alginate material or other impression materials.
- Prepared examination rooms by setting up necessary instruments and materials.
- Performed sterilization and disinfection processes on dental equipment and instruments.
- Communicated effectively with co-workers to ensure smooth operations within the clinic.
- Assisted in the preparation of dental materials and instruments for treatments.
- Recorded patient vital signs prior to beginning treatment procedures.
- Maintained a clean work environment by adhering to infection control standards.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Cashier
Slimchickens
Fayetteville, AR
05.2021 - 05.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
Education
Bachelor of Science - Biology
University of Arkansas, Fayetteville
Fayetteville, ARSkills
- Customer Support
- Point of Sale Systems
- Team Collaboration
- Product Knowledge
- Customer Service
- Problem Resolution
- Customer Complaint Resolution
- Software Troubleshooting
Timeline
Customer Service Associate
Walgreens
06.2023 - Current
Dental Assistant Student Intern
Arkansas Periodontal & Implant Associates
05.2022 - 09.2022
Cashier
Slimchickens
05.2021 - 05.2022
Bachelor of Science - Biology
University of Arkansas, Fayetteville