Audrey Casey
Folsom
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
36
36
years of professional experience
Work History
St. Tammany Parish Sheriff’s Office
01.2018 - Current
- Maintain an orderly and professional atmosphere
- My responsibilities include processing incoming and outgoing inmates, gathering booking information, guarding up to 100 inmates, data entry, collecting and maintaining property, issuing property, maintaining a safe environment, responding to fights, officer safety, and medical calls
- Data Entry.
Covington Police Department
01.2015 - 01.2018
- Answer emergency calls and coordinate a response
- Terminal Agency Coordinator
- Instructed employees in the use of NCIC
- Administer all tests for qualifying officers to receive NCIC information
- Maintain monthly validations of NCIC entries by communicating with victims
- Maintain line of communication for NCIC with Louisiana State Headquarters
- Data Entry.
St. Tammany Parish Sheriff’s Office
01.2000 - 01.2015
- Maintain orderly and professional atmosphere
- Assure each employee performs their job responsibility
- Maintain high morale amongst employees
- Submit policy changes when needed
- Answer emergency calls and coordinate a response
- Field Training Officer, Dispatcher, Data Entry, Quality Assurance.
Med-Link America Pharmacy
01.1998 - 01.2000
- Patient communications
- Insurance Specialist
- Incoming and outgoing correspondence
- Data Entry
- Quality Assurance.
New Orleans National Collection Service
01.1992 - 01.1998
- Supervisor of night shift
- Assured each employee performed their job responsibility
- Trained new employees
- Counseled Employees, Collection Specialist, Incoming and outgoing correspondence
- Filing Privileged Claims with proper Attorneys
- Insurance Specialist
- Telecommunications
- Data Entry
- Quality Assurance.
United States Commercial Corp.
01.1990 - 01.1992
- Assistant Manager
- Assured each employee performed their job responsibilities
- Trained new employees
- Counseled Employees, Collection Specialist, Record Filing and maintenance, Telecommunications, Data Entry and Quality Assurance.
Drs. Cazayoux and Tydings
01.1989 - 01.1990
- Receptionist, Patient communications, Heavy filing, Balancing Day-End totals, Scheduling patients’ tests, Insurance Specialist, Data Entry, Doctor’s Assistant
Education
BBA - Business Administration And Management
Loyola University New Orleans
New Orleans, LA12-2024
Skills
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Attention to Detail
- Microsoft Office
- Dependable and Responsible
- Flexible and Adaptable
- Data Entry
- Decision-Making
- Critical Thinking
- Customer Relations
- Time Management
References
References upon request.
Educationcertificationsskills
- Franklinton High School, General Education Diploma, 1984
- APCO Basic Tele-communicator Training, 2001
- Field Training Officer School, 2002
- NCIC TAC Supervisor School, 2003
- Delgado Community College, 2004-2005
- Peace Officer Standards in Training- Level I, 2005
- Peace Officer Standards in Training-Corrections-Level III, 2024
- FBI Instructor Developmental Course, 2005
- NCIC Basic Training, 2005
- NCIC Advanced Training, 2005
- APCO Communication Center Supervisor, 2007
- National Incident Management System, 2007
- Crisis Communications, 2008
- Under the Headset- Surviving Dispatch Stress, 2008
- Stress Management, 2009
- Suicide Intervention, 2009
- Suicide Callers, 2009
- American Red Cross First Aid/CPR, 2024
- APCO Fire Service Communications, 2010
Timeline
St. Tammany Parish Sheriff’s Office
01.2018 - Current
Covington Police Department
01.2015 - 01.2018
St. Tammany Parish Sheriff’s Office
01.2000 - 01.2015
Med-Link America Pharmacy
01.1998 - 01.2000
New Orleans National Collection Service
01.1992 - 01.1998
United States Commercial Corp.
01.1990 - 01.1992
Drs. Cazayoux and Tydings
01.1989 - 01.1990
BBA - Business Administration And Management
Loyola University New Orleans
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