Hi, I’m
Audrey C. Brown
Business Owner/ Restaurant Management Professional
Findlay,OH
Summary
Business Owner with excellent customer service and client order oversight. Highly effective and comfortable working with people at all levels in organization. Restaurant management professional with substantial experience in optimizing operations and driving team performance. Known for fostering collaborative environments and achieving consistent results, adapting swiftly to dynamic restaurant needs. Proven expertise in inventory management, staff training, and customer service. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
12
years of professional experience
Work History
Brown Sugar Bakery LLC
Bakery Owner
01.2021 - Current
Job overview
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, tax preparation, budgets, accounts and costs.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Liberty Benton Local School District
Kitchen Staff
08.2024 - Current
Job overview
- Contributed to positive workplace culture through strong teamwork, open communication, collaboration and a commitment to excellence while serving an average of 500 students per day.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety and productivity
RED LOBSTER RESTAURANTS LLC
Service Manager/Beverage and Hospitality Manager
12.2012 - 11.2021
Job overview
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service by analyzing service reports to identify opportunities for improvement.
- Drove sales and profitability by effectively training and coaching, supporting and leading company promotions and marketing, building relationships within the local community, monitoring schedules and labor targets and identifying cost improvement opportunities through AvT and P&L analysis.
- Maintained correct food safety storage levels, monitored all equipment for correct temperatures, conducted preventative maintenance and repairs.
- Conducted daily, weekly and monthly counts and inventories to allow for accurate ordering & receiving, product levels, rotation and to minimize waste.
- Implemented inventory management systems to reduce alcohol waste costs by 20% and increase efficiency in the service department.
- Reconciled cash and credit card transactions to maintain accurate records.
- Utilized technology systems effectively to track daily sales transactions and invoices to maintain accurate financial and personnel records and follow labor laws.
- Maintained a safe working environment and ensured compliance with health and safety regulations and protocols through regular audits, risk assessments, and staff training sessions.
- Carefully interviewed, selected, trained, and supervised staff. Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Established strong communication between 40+ front-of-house and back-of-house employees to relay clear targets and objectives to all team members for seamless service delivery.
- Remained professional and respectful at all times, maintained composure in high pressure situations to confidently lead, used industry expertise and customer service skills to resolve concerns and promote loyalty.
Education
OWENS STATE COMMUNITY COLLEGEFindlay, OH
Associate’s Degree from Criminal Justice Technology
01.2001
University Overview
- Dean’s List
- GPA: 3.42
Skills
- Guest Experience Engagement & Management
- Effective Communication
- Adaptable Multi-Tasking Skills
- Planning & Organization
- Training & Development
- Analytical Problem Solving
- Inventory Management, Ordering & Receiving
- AvsT / P&L
- Point of sale (POS) system operation
- MS Office/ Excel, DASH, PeopleSoft, KDS, Presto
- Safety & Quality Controls
- Team & Shift management
Timeline
Kitchen Staff
Liberty Benton Local School District
08.2024 - Current
Bakery Owner
Brown Sugar Bakery LLC
01.2021 - Current
Service Manager/Beverage and Hospitality Manager
RED LOBSTER RESTAURANTS LLC
12.2012 - 11.2021
OWENS STATE COMMUNITY COLLEGE
Associate’s Degree from Criminal Justice Technology
Certification
- HACCP (Hazard Analysis Critical Control Point) Certification - International HACCP Alliance.
- ServSafe Food Handler Certification - National Restaurant Association.
- ServSafe Allergens Certification - National Restaurant Association.
Availability
See my work availability
Not Available
Available
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