Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
KEY STRENGTHS
Generic
Open To Work

Audrey M. Clouden

Brooklyn,NY

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

ConsultantComputer Services Manager, Supervisor / Account ManagerRegistration CoordinatorCustomer Support Specialist

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: Brooklyn, NY, USNew York, NY
Open to relocation: Yes

Salary Range

$70000/yr - $125000/yr

Important To Me

Work-life balanceFlexible work hoursWork from home optionPaid time offPaid sick leave4-day work weekCompany Culture401k matchStock Options / Equity / Profit Sharing

Summary

Dynamic and cohesive people manager and operations leader with over 15 years of success in coordinating projects and managing teams, consistently driving toward achieving objectives. Proven flexibility and proficiency in strategic planning, process improvement, and relationship building, fostering environments that encourage innovation and efficiency. Renowned for developing innovative training programs and cultivating strong vendor partnerships that enhance organizational capabilities. Committed to leveraging expertise to deliver exceptional results and drive continuous improvement across all operational facets.

Overview

31
31
years of professional experience

Work History

Consultant

Private Label Manufacturers Association (PLMA)
New York, NY
03.2023 - 12.2025
  • Assisted the company with working with an outside programmer to automate the company’s database program
  • Ran several reports to explain how each workflow of the department works
  • Worked on implementing new fields in the database so each field would correspond with pre-filled contracts that were sent to clients
  • Tested the system to make sure each field was working correctly, all old reports were edited to match the new systems workflow
  • Trained employees on the new automated system
  • Key Contributions

Director of Exhibitor Relations

Private Label Manufacturers Association (PLMA)
New York, NY
04.2000 - 09.2022
  • Managed online exhibitor portal, including content, email, and data proofing.
  • Collaborated across departments to review and verify exhibitor documentation and graphics before publication on website, in guidebook, and within newsletters.
  • Leveraged database to share vital information and communicate deadlines for online exhibitor registration.
  • Prepared weekly participant reports, analyzed data, and shared valuable insights with President, Vice President, and board members to facilitate informed and data-driven decision-making.
  • Nonprofit promoting store brands for 4K+ member companies in 75+ countries worldwide. Hosts annual US and international trade shows and conferences.
  • Key Contributions
  • Planned and organized engaging department practices training for five personnel. Streamlined workflows and enhanced productivity to improve efficiency by 80% within five months.

Computer Services Manager, Supervisor / Account Manager

Private Label Manufacturers Association
New York, NY
04.1995 - 04.2000
  • Earned consistent promotions after advancing from Data Entry Clerk to Supervisor within six months.
  • Partnered across departments to balance workloads, demonstrate team mindset, and proactively learn business operations.
  • Partnered with exceptional team during pandemic to plan and execute first-ever virtual trade show.
  • Learned use of meeting portal within eight weeks. Collaborated with global clients to develop custom catalogs and upload digital content. Performed administrative functions as needed, including processing applications and issuing email invitations.
  • Received positive feedback from senior leadership for streamlining trade show activities, resolving multilayered complaints, and actively overseeing exhibitor registration.

Education

Bachelor of Science (BS) - Information Systems

Pace University

Skills

  • MS 365 (Excel, Outlook, PowerPoint, Word)
  • Zendesk
  • Cvent
  • Exact
  • Flex
  • Team collaboration
  • Information confidentiality
  • Team development
  • Documentation and reporting
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Relationship building
  • Task prioritization
  • Self motivation
  • Interpersonal skills
  • Project leadership
  • Professionalism

Timeline

Consultant

Private Label Manufacturers Association (PLMA)
03.2023 - 12.2025

Director of Exhibitor Relations

Private Label Manufacturers Association (PLMA)
04.2000 - 09.2022

Computer Services Manager, Supervisor / Account Manager

Private Label Manufacturers Association
04.1995 - 04.2000

Bachelor of Science (BS) - Information Systems

Pace University

KEY STRENGTHS

  • Cross-Functional Collaboration
  • Creative Problem-Solving
  • Account Management
  • Active Listening
  • Strategic Planning/Execution
  • Training/Development
  • Intellectual Curiosity
  • Customer Service
  • Attention to Detail/Organization
  • Multitasking/Prioritizing
  • Relationship Building
  • Adaptive Thinking

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Audrey M. Clouden