KATERINA POLONSKAYA-ZIA
Southampton,PA
Summary
Salesforce/ Veeva Administrator and Release Engineer
Innovative and disciplined information technology professional with comprehensive expertise in Salesforce / Veeva Administration, release management, data management, software application development and support. Adept in designing creative solutions to resolve complex issues, optimizing the performance of technical resources and CRM platforms. Knowledgeable in all aspects of the Software Development Lifecycle and skilled in Agile and Waterfall development methodologies. Collaborates with cross-functional colleagues to restructure processes and drive high levels of productivity and satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Release Engineer & Salesforce Consultant
Cognizant/Merck
10.2018 - 07.2023
- Managed daily code migrations, dry runs, and production releases for a large-scale Global Life Sciences project utilizing Jira, Flosum, Apex PMD, Chatter, GIT, Bitbucket, AutoRABIT, as well as manual configurations
- Conducted planning and execution of release cycles, ensuring the seamless deployment of features and enhancements
- Provisioned Veeva/Salesforce environments for development, testing, and training; performed sandbox refreshes and pre- and post-refresh configurations
- Handled all administrative functions, including user account setup and maintenance, license management, reports and dashboard creation, and other routine tasks
- Provided technical support to users, created reports, and planned/assigned daily support tasks to the Release Engineering team
- Implemented Salesforce automations, including email alerts, Flow, Workflow, Process Builder, and Approval Processes
- Configured and deployed Salesforce Connect Communities, customized Lightning pages, maintained SF Connect certificates, and managed new domains for connect sites
- Managed Salesforce security, including roles, profiles, permission sets, sharing rules, workflows, and groups
- Conducted bulk data loads using Data Loader
- Integrated Salesforce with other systems and monitored data integrations, documented integration processes
- Evaluated new releases of Salesforce to determine functionality requirements and provided detailed information on how changes applied to all affected users.
Salesforce Administrator
Medical Guardian, LLC
04.2018 - 07.2018
- Provided daily Salesforce Administration and support
- Managed special projects and assignments as requested by management
- Managed and configured 3rd party application such as Docusign to Salesforce integrations, and eOriginal to store and archive signed documents
- Maximized operational systems performance and data integrity by automation processes, monitoring performance, troubleshooting problems and monitoring user behaviors
- Developed documentation and training materials and perform training of the offshore resources on new system changes and enhancements.
Salesforce Administrator and Application Developer
Lincoln Financial Distributors
06.2010 - 05.2018
- Designed, implemented, and maintained custom Salesforce.com applications, features and functions in response to Lincoln Financial business needs, including creating custom objects, reports, and dashboards, maintaining rules and workflows, troubleshooting and resolving code issues, and testing and deploying new functionality
- Reviewed new releases and provided recommendations to leadership on new Salesforce features
- Served as the Salesforce administrator, managing user profiles and access as well as license management
- Delivered complex technical projects using Scrum and Agile methodologies
- Supported three instances of Salesforce, comprised of over 2,000 users across three business lines, ensuring the stable and reliable functionality to guide sales processes and maintain pipelines, customizing functionality as needed to support business needs
- Completed Agile training and successfully transitioned from Waterfall to Agile development, improving productivity and quality delivery and resulting in the delivery of 130 user stories, including the enabling and development of Chatter and Lightning Experience in LFD
- Effectively utilized Salesforce tools to analyze orgs performance and optimize functionality
- Evaluated, installed and customized third-party applications such as Cloudingo, Compliance locker, Chatter Usage Dashboards, MapAnything, Qvidian, Pardot to increase productivity and extend salesforce functionality, streamlining the platform for sales teams and wholesalers
- Conducted Sandbox and Production Deployments
- Maintained system documentation and SFDC policies and procedures.
Compensation Support Specialist
Lincoln Financial Distributors
01.2010 - 01.2014
- Created and customized SQL Server database tables, views and stored procedures to modify wholesalers’ payment crediting and compensation logic
- Conducted Data analysis to establish whether commissions for transaction(s) are being paid to the correct representative, wholesaler, and manager.
SQL Server Developer
RHT/FPCN
Philadelphia, Pennsylvania
11.2009 - 02.2010
- Designed and supported custom reports for the Centricity Practice Management 2004 and Centricity Practice Solution 9.0.1 clinical applications
- Created SQL Server database tables, views, and stored procedures
- Gathered report specifications and created technical documentation and statistical reports
- Designed and implemented SSRS 2005 Reporting solutions for the accounting department, allowing for the creation of more accurate and relevant financial reports and analysis.
Reporting Data Analyst
Integrity Consulting/GMAC Mortgage Corp.
Fort Washington, Pennsylvania
11.2008 - 04.2009
- Ran and maintained reports for marketing needs, providing the data and insights needed to drive short and long-term planning
- Analyzed data and troubleshot reporting issues including Business Objects reports
- Edited and modified VBA code in existing reporting applications
- Automated MS Access Reports as scheduled tasks using batch files to run on a daily, weekly, and monthly basis, improving the accuracy of Automated Reporting.
Education
Education
Skills
- Certified Salesforce Administrator
- Deep knowledge of Software Development Life Cycle (SDLC)
- Ability to work independently and as part of team
- Excellent Time management, Analytical, Organizational skills
- Experience working in Finance, Healthcare and Life Sciences industries
- Experience working cross-functionally with geographically dispersed teams
- 5 years experience in enterprise content Management systems ( Veeva CRM, Veeva Vault Promomats, Vault Loader, Release and Deployment, Integration with Other Systems)
Computer Languages and Software:
- Forcecom, VisualForcecom, Apex, Lightning Web Components, Visualforce, SalesforceChangeSets
- Chatter technologies, Integrations and API Technologies, Experience Builder, Flow Builder, and Process Builder
- SOQL/SOSL, Data Loader, Workbench, Salesforce CLI
- DevOps, GIT, Capstorm, Apex PMD, Flosum, AutoRabit, DreamFactory/Snapshot
- Jira, BitBucket, Agile, VersionOne, Plutora, Confluence, ServiceNow
- Eclipse IDE, SQL Server, MS Visual Studio, SQL Server Reporting Services
- Crystal Reports, MS Visio, PowerPoint
- VBScript, JavaScript, ASP, XML, HTML, CSS, DHTML
- MS Office 365 (including Access, Excel, OneDrive, OneNote, Outlook, PowerPoint, Publisher, Skype for Business, Teams, and Word)
Operating Systems
- Linux
- Windows
Certification
- Salesforce Certified Administrator (SCA)
- Flosum Certified Expert
- Flosum Certified Professional
References
References available upon request.
Timeline
Release Engineer & Salesforce Consultant
Cognizant/Merck
10.2018 - 07.2023
Salesforce Administrator
Medical Guardian, LLC
04.2018 - 07.2018
Salesforce Administrator and Application Developer
Lincoln Financial Distributors
06.2010 - 05.2018
Compensation Support Specialist
Lincoln Financial Distributors
01.2010 - 01.2014
SQL Server Developer
RHT/FPCN
11.2009 - 02.2010
Reporting Data Analyst
Integrity Consulting/GMAC Mortgage Corp.
11.2008 - 04.2009
Education
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