Godspower Okonkwo
Houston
Summary
Salesforce specialist skilled in optimizing CRM systems to drive business efficiency. Adept at managing integrations, automating processes, and enhancing user experience. Proven track record of working collaboratively to achieve results and adapt to shifting requirements. Strong problem-solving abilities, effective communication skills, and commitment to continuous improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
Axcess Healthcare
03.2021 - 11.2024
- Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
- Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
- Customized user interfaces according to specific departmental needs while maintaining a consistent overall experience across the platform.
- Ensured data integrity and accuracy through regular audits, timely updates, and meticulous record maintenance.
- Maintained high levels of security and compliance by enforcing strict access controls, monitoring user activity, and performing periodic vulnerability assessments.
- Fostered culture of continuous improvement by regularly soliciting and incorporating user feedback into Salesforce system enhancements.
- Enhanced collaboration across teams by implementing Salesforce Chatter, leading to improved project coordination and execution.
Sales and Account Support Representative
New York Life Insurance Co
11.2019 - 02.2021
- Managed a portfolio of key accounts, ensuring timely delivery of services while maintaining high levels of client satisfaction.
- Maintained up-to-date knowledge of industry trends, enabling informed recommendations on suitable products or services for each client's needs.
- Assisted in the development of customized solutions for clients according to their unique requirements, driving business growth.
- Conducted regular account reviews, identifying areas for improvement and implementing necessary changes to optimize performance.
- Supported sales initiatives by providing accurate information on products and services to prospective clients during presentations and meetings.
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Improved overall efficiency within the team by sharing best practices for account management techniques and tools used in daily tasks.
Case Support Specialist
Pitney Bowes, Inc
05.2017 - 10.2019
- Acted as liaison between support team and other departments to ensure unified approach to customer satisfaction.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Conducted regular follow-ups with customers to ensure their issues were fully resolved and to gather feedback for service improvement.
- Resolved complex customer issues, ensuring high satisfaction rates with personalized support solutions.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Generated reports to track performance and analyze trends.
Education
Bachelor of Science - Business Administration
Anambra State University
07.2016
Skills
- Certified Salesforce Administrator
- Process Automation
- User Administration
- Workflow Management
- Data Management
- Customer Relationship Management
- Microsoft Excel
- Word
- Outlook
- Sharepoint
Certification
- Salesforce Certified Administrator
Timeline
Salesforce Administrator
Axcess Healthcare
03.2021 - 11.2024
Sales and Account Support Representative
New York Life Insurance Co
11.2019 - 02.2021
Case Support Specialist
Pitney Bowes, Inc
05.2017 - 10.2019
Bachelor of Science - Business Administration
Anambra State University
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