Rasheed Jamal
Certified Salesforce Administrator
Ft. Washington,MD
Summary
Certified Salesforce administrator with 8 years of experience. Skilled in creating functional dashboards and reports, trained over 85 users. Previously Contributed to a 32.2% increase in annual sales for Connoisseur Media. Familiar with Salesforce integration techniques, web services, and middleware platforms as well. Relevant experience improving company processes, developing CRM workflows and adapting applications for business needs.
Overview
10
10
years of professional experience
Work History
Salesforce Administrator
Connoisseur Designs
03.2019 - Current
- Experience working Salesforce product owners and managers to resolve problems related to NPSP, Sales Cloud, and Service Cloud
- Usage of integrated product tools, leading to overall increase of revenue by 23.2% in Offer sector
- Perform data management tasks, including data cleansing, de-duplication, and migration to ensure accuracy and integrity via dataloader.io
- Develop and customize Salesforce solutions using Apex, Visualforce, and Lightning Components
- Training over 250 users on Salesforce products and functions in perspective areas.
Salesforce Business Analyst
Positive Home Buyers America
02.2018 - 03.2019
- Created user groups ,configured workflows, and implemented assignment rules to enable proper routing of leads to marketing members
- Analyzed business requirements and resolved case requests including configuration of 30+ profiles, permission sets, public groups, role hierarchy, forecasting, field-level security, record types, queues, and reports
- Worked on Sales Cloud & Service Cloud Creating of the Knowledge Base for Customers, Providing technical training to the team members in resolving critical performance and security issues related to the product
- Performed Data Analysis and migrated data from SQL Server database to salesforce.
Salesforce System Administrator
Geo Group, Inc
08.2016 - 12.2017
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Executed 2017 upgrade implementing of all new workflows, process builders, and validation rules to improve on previous organizational strategies.
- Created and managed new users and groups. Assigned users to appropriate profiles and licenses. Implemented user groups for Finance department to collaborate of business process and budgeting goals.
- Set up and controlled user access levels across databases to protect important data.
Salesforce Administrator
Staff Right Logistics
02.2014 - 08.2016
- Performed day-to-day Salesforce administration tasks and provided operational support to various departments.
- Managed Salesforce user profiles, roles, and permissions, supporting corporate end users.
- Created Custom Objects and defined lookup and master-detail relationships on objects and created junction objects to establish connectivity among objects.
- Worked on Service Cloud, focusing majorly on cases and solutions.
- Created tabular, summary and matrix reports and set up report email schedules for higher management.
Education
Bachelors of Science -
Clayton State University
Morrow, GASkills
- Certified Salesforce Administrator
- Case Support
- Marketing Cloud
- Service Cloud
- Sales Cloud
- Workflow Configuration
- Setting Up Profiles
- Dashboard Design
- Sales Proficiency
- Administrative Support
- Revenue Growth
- DoD Active Security Clearance
Timeline
Salesforce Administrator
Connoisseur Designs
03.2019 - Current
Salesforce Business Analyst
Positive Home Buyers America
02.2018 - 03.2019
Salesforce System Administrator
Geo Group, Inc
08.2016 - 12.2017
Salesforce Administrator
Staff Right Logistics
02.2014 - 08.2016
Bachelors of Science -
Clayton State University
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