Pinar Demir

Salesforce Administrator
Potomac Kitchen& Bath Remodeling, Virginia
01/2022 - Present

Partnered with stakeholders to analyze business needs and translate them into effective technical solutions.
Boosted customer engagement by creating a flow with automated email alerts and templates, delivering personalized communication with minimal manual effort.
Increased data accuracy and optimized processes by deploying validation rules, formula fields, and data cleansing strategies, achieving 85% accuracy and enhancing sales performance.
Built and maintained custom applications to automate manual workflows, reducing administrative workload by 30% and significantly improving overall productivity.
Designed and monitored reports and dashboards to provide actionable insights for stakeholders, contributing to a 20% increase in sales revenue and more informed decision-making.
Created dynamic Lightning Pages using Lightning App Builder to deliver a modern and responsive interface tailored to specific user profiles.
Integrated Salesforce Flows into cloud-based experience pages, streamlining self-appointment booking and optimizing organizational workflows for enhanced user experience.
Developed an efficient troubleshooting process for Salesforce applications, reducing the average resolution time by 25% and boosting user satisfaction.
Kept current with Salesforce updates, new features, and industry best practices, ensuring timely adoption of innovations and platform enhancements.

• Company Overview: Responsible for managing the company's CRM software, including selecting, implementing, and customizing the software to meet the company's needs, works sales, marketing, and customer service, to ensure consistent and effective customer communication and engagement across all channels
• Responsible for managing the company's CRM software, including selecting, implementing, and customizing the software to meet the company's needs, works sales, marketing, and customer service, to ensure consistent and effective customer communication and engagement across all channels

• My responsibilities are that providing pastoral care, conducting religious services, offering counseling and guidance, providing emotional support, and advocating for the needs of their community