Joshua Lamb
Pinehurst,NC
Summary
Top-notch Salesforce Administrator with solid background in designing and implementing data management solutions. Strong knowledge of database security, backup and recovery. Collaborative and dedicated to improving and optimizing database performance. Strong understanding of non-profit organizations and implementations.
Overview
7
7
years of professional experience
Work History
Salesforce Adminstrator
Carnegie Endowment For International Peace
12.2021 - Current
- Collaborate with business users, technical teams and testing teams, to analyze, gather and validate requirements such as, joint application designing, planning sessions and governance.
- Develop project plans and managed project scope for all projects, using specific methodologies to guide projects from conceptualization to implementation and maintenance.
- Complete data uploads, deduplication.
- Create reports and dashboards
- Boosted user adoption rates by developing comprehensive training materials and conducting personalized training sessions for end users.
- Implemented effective backup strategies to ensure data protection in case of unforeseen disasters or failures.
- Modified databases to meet needs and goals determined during planning process.
- Reduced manual workload for sales team members with creation of time-saving automated email templates and document generation tools.
Salesforce Administrator/Network Technician
Goodwill Industries Of The Southern Piedmont
08.2019 - 11.2021
- Gather requirements, develop, test, implement and maintain Salesforce projects and integrations.
- Designed workflows, process builder, reports, dashboards, and custom objects.
- Created events and catering management system as well as a donation tracking system for electronics recycling and custom applications.
- Manage and create user accounts, roles, profiles and permissions based on hierarchy principles.
- Participate in data governance meetings providing feedback from system administration standpoint.
- Administer multiple internal and external systems such as ADP, Client Track HMIS, Active Directory.
- Create queries, reports and data analysis with client database tools.
Endpoint Support Specialist
Goodwill Industries Of The Southern Piedmont
08.2017 - 08.2019
- Resolved hardware, software and accessibility issues up to C-level employees.
- Deployed equipment and completed preventative maintenance.
- Run cable, install and connect equipment into network.
- Build servers and custom machine configurations.
- Managed digital media/video walls company wide.
Education
Bachelor of Arts - Computer Science Concentration Cyber Security
University of North Carolina At Charlotte
Charlotte, NC12.2016
Bachelor of Arts - Criminal Justice
University of North Carolina At Charlotte
Charlotte, NC12.2016
Skills
- Certified Salesforce Administrator
- Risk management
- Project recovery
- Excellent communication skills
- Salesforce Customization
- Salesforce Analytics
- Data Governance
- Email Template Design
- NPSP
- Apsona
- Asana
- FormAssembly
Timeline
Salesforce Adminstrator
Carnegie Endowment For International Peace
12.2021 - Current
Salesforce Administrator/Network Technician
Goodwill Industries Of The Southern Piedmont
08.2019 - 11.2021
Endpoint Support Specialist
Goodwill Industries Of The Southern Piedmont
08.2017 - 08.2019
Bachelor of Arts - Computer Science Concentration Cyber Security
University of North Carolina At Charlotte
Bachelor of Arts - Criminal Justice
University of North Carolina At Charlotte