Audrey Deimel
AP/ AR Analyst
Houston,TX
Summary
Enthusiastic Account Specialist eager to develop company business by providing top-notch customer service and sales support. Ready to offer 13 years' experience in the Finance industry.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
AP/AR Analyst
Equifax
09.2022 - Current
- Identified and resolved problems through root cause analysis and research.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
Business Account Specialist
Walker County Federal Credit Union
04.2021 - 09.2022
- Collaborated with cross-functional teams to develop customized solutions tailored to individual client needs.
- Provided exceptional customer service, consistently exceeding client expectations and fostering long-term partnerships.
- Built strong relationships with clients through proactive communication and expert problem resolution.
- Streamlined account processes for improved customer experience and reduced processing times.
ACH/ Debit Card Coordinator
Walker County Federal Credit Union
06.2017 - 04.2021
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Effectively communicated with customers during sensitive situations involving personal financial information and potential loss.
Member Service Specialist
Walker County Federal Credit Union
02.2014 - 06.2017
- Championed company values by consistently demonstrating exceptional work ethic, integrity, and commitment to customer service excellence.
- Streamlined account management processes for increased efficiency and accuracy in handling member accounts.
- Identified areas of improvement within internal processes and contributed ideas for streamlining operations while maintaining compliance standards.
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
Bank Teller
Walker County Federal Credit Union
05.2011 - 02.2014
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
Education
Associate of Science - Graphic Design
Lone Star College System
Spring, TX 05.2001 -
GED -
Guthrie Job Corps Center
Guthrie, OK 08.1997 - 03.1998
Skills
Regulatory Compliance
System Analysis
Due diligence
Customer Engagement
Account updating
Customer relationship development
Deposit and withdrawal management
Currency packaging
Adaptive Learning
Transaction monitoring
Investigation techniques
Timeline
AP/AR Analyst
Equifax
09.2022 - Current
Business Account Specialist
Walker County Federal Credit Union
04.2021 - 09.2022
ACH/ Debit Card Coordinator
Walker County Federal Credit Union
06.2017 - 04.2021
Member Service Specialist
Walker County Federal Credit Union
02.2014 - 06.2017
Bank Teller
Walker County Federal Credit Union
05.2011 - 02.2014
Associate of Science - Graphic Design
Lone Star College System
05.2001 -
GED -
Guthrie Job Corps Center
08.1997 - 03.1998