Audrey Desselle
Mont Belvieu
Summary
Experienced in call dispatching and administrative support, demonstrating proficiency in managing high volumes of phone calls while ensuring accurate data entry. Responsibilities included creating daily reports on response times and call volumes, as well as performing document management tasks such as filing and database updates. Effectively tracked orders and coordinated deliveries, optimizing routes based on availability and urgency. Committed to compliance with safety regulations and company policies, contributing to improved operational efficiency.
Overview
6
6
years of professional experience
Work History
Dispatcher/Front Office Assistant
North shore steel
Houston
02.2024 - Current
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Received and dispatched calls for emergency services.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Ensured compliance with safety regulations and company policies.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Customer Service Representative/Will Call Clerk/Truck Dispatcher
City Ranch transportation
Houston
02.2022 - 02.2024
- Conducted regular follow-up calls with customers after resolving their issues.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Prepared daily cash flow statements for management review.
- Assisted with payroll processing by entering employee hours into the system.
- Answered customer inquiries via phone, email, and chat.
- Assigned deliveries to drivers according to their availability and route optimization guidelines.
- Determined most cost-effective methods for transportation of goods based on weight, volume, destination, and urgency of delivery.
Will Call Clerk/Truck Dispatcher
Specialty Sand
Houston
10.2019 - 10.2020
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Answered phones in a courteous manner while providing excellent customer service.
- Processed customer orders promptly and accurately.
- Verified driver credentials prior to assigning them a route or task.
- Provided timely updates to customers regarding their orders or requests.
- Ensured compliance with safety regulations and company policies.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
Education
Some College (No Degree) - Accounting
HCC
Houston, TXSome College (No Degree) - Freight Broker
HCC
Houston, TXSkills
- Data entry
- Customer service
- Document management
- Call dispatching
- Order tracking
- Effective communication
- Team collaboration
- Problem solving
- Time management
- Administrative support
- Appointment scheduling
Timeline
Dispatcher/Front Office Assistant
North shore steel
02.2024 - Current
Customer Service Representative/Will Call Clerk/Truck Dispatcher
City Ranch transportation
02.2022 - 02.2024
Will Call Clerk/Truck Dispatcher
Specialty Sand
10.2019 - 10.2020
Some College (No Degree) - Accounting
HCC
Some College (No Degree) - Freight Broker
HCC