Audrey Diego
Walnut,CA
Summary
Accomplished RN-Clinical and Nurse Coordinator at Keck Hospital of USC, demonstrating exceptional clinical judgment and compassion. Spearheaded patient care improvements, enhancing satisfaction and health outcomes. Skilled in patient education and staff leadership, with a proven track record in reducing readmissions and mentoring nursing staff for high-quality care delivery. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Patient-oriented Nurse with 15 years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Offering expertise with Orthopedic specialty.
Overview
31
31
years of professional experience
Work History
RN-Clinical
Keck Hospital of USC
1500 San Pablo St. Los Angeles, CA 90033
03.2009 - Current
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Nurse Coordinator
Keck Hospital of USC
1520 San Pablo St. Los Angeles, Ca 90033
10.2015 - 06.2024
- Collaborated with physicians to develop individualized care plans that addressed specific patient needs, resulting in better health outcomes.
- Evaluated staff performance through continuous monitoring, providing constructive feedback for improvement where necessary.
- Championed patient-centered care through active listening, empathetic communication, and personalized service delivery tailored to individual needs.
- Reduced hospital readmissions with effective discharge planning and patient education on self-care management.
- Increased patient satisfaction scores by addressing concerns promptly and advocating for their needs within the healthcare team.
- Developed strategy to target nursing and patient satisfaction issues, improve response, and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
- Educated family members and caregivers on patient care instructions.
Traffic Officer II
City Of Los Angeles Department Of Transportation
City Of Los Angeles, CA
01.2000 - 04.2009
- Offered exceptional customer service while interacting with motorists seeking assistance or information pertaining to their rights as drivers or passengers in various situations involving vehicle operation or parking restrictions.
- Served as a reliable resource for the public by addressing inquiries regarding local traffic laws, parking regulations, and directions to destinations within the jurisdictional area.
- Assisted in the timely resolution of traffic collisions by conducting on-scene investigations and providing accurate reports to involved parties.
- Provided support during emergency situations by directing traffic around accident scenes or natural disasters, ensuring smooth flow of vehicles and pedestrians.
- Reduced accident rates by enforcing traffic laws and issuing citations when necessary for speeding, reckless driving, and other violations.
- Coordinated with other law enforcement agencies during special events to manage traffic control operations efficiently.
- Maintained up-to-date knowledge of relevant legislation, regulations, policies, and procedures to effectively enforce compliance among road users.
Security Police
United States Air Force
Altus, OK
08.1993 - 09.1997
- Prevented unauthorized access to sensitive areas by enforcing strict adherence to company policies and procedures.
- Maintained the integrity of classified information by securely storing sensitive documents according to established guidelines.
- Conducted regular risk assessments, identifying potential threats and recommending appropriate mitigation strategies.
- Maintained a safe environment for staff and visitors with prompt response to emergency situations.
- Contributed to improved workplace morale by actively participating in team-building exercises and professional development opportunities for colleagues.
- Patrolled grounds to monitor status and safety of premises.
Education
Nursing
Western Governors University
Salt Lake City08.2023
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT05.2020
Associate of Science - Nursing
Rio Hono College
Whittier, CA05.2008
Bachelor of Science - Workforce Education And Development
Southern Illinois University Carbondale
Carbondale, IL12.2000
Skills
- Basic Life Support
- Clinical judgment
- Compassion and Empathy
- Discharge Planning
- Precepting
- Nursing staff leadership
- Patient Relations
- Team Coordination
- Patient education and counseling
- Staff Supervision
- Case Management
Accomplishments
Unit Practice Council Chair from 2015-2016 and 2021-2022.
Unit Practice Council Secretary from 2022-2023.
Affiliations
- American Nurses Association ANA/ California
- National Association of Orthopedic Nurses
Timeline
Nurse Coordinator
Keck Hospital of USC
10.2015 - 06.2024
RN-Clinical
Keck Hospital of USC
03.2009 - Current
Traffic Officer II
City Of Los Angeles Department Of Transportation
01.2000 - 04.2009
Security Police
United States Air Force
08.1993 - 09.1997
Nursing
Western Governors University
Bachelor of Science - Nursing
Western Governors University
Associate of Science - Nursing
Rio Hono College
Bachelor of Science - Workforce Education And Development
Southern Illinois University Carbondale
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