Audrey Douglass
Columbus,OH
Summary
Accomplished Lead Instructor at PAST Foundation with expertise in curriculum development, implementation, and classroom management. Enhanced student engagement through innovative STEM education techniques. Demonstrated exceptional team leadership and customer service skills while driving sales, guest loyalty, and ensuring smooth store operations at Ulta Beauty and Dry Goods. Proven track record in mentoring, with a keen ability to integrate technology and organizational skills to foster significant learning outcomes and operational efficiency.
Overview
7
7
years of professional experience
Work History
Lead Cashier, Keyholder, Merchandise Manager
Ulta Beauty
11.2022 - Current
- Delivered exceptional guest service, boosted sales and conversion rates through personalized services and appropriate inventory management, executed in-store events, and promoted and maintained corporate goals of loyalty/ credit programs
- Assisted (and implemented as) the Merchandise Manager and Operations Manager to achieve operational metrics and compliance with company policies, maintained accurate inventory, and executed merchandise resets while directly overseeing a team of 10-12 associates.
- Trained and took corrective action for Sales and Operations teams on all corporate and store standards in both operations and sales.
- Developed and maintained strong relationships with vendors to secure exclusive product offerings, favorable terms, and exclusive in-store events.
Lead Instructor, Summer Instructor, Research Intern
PAST Foundation
05.2023 - 08.2024
- Designed and implemented comprehensive STEM programs for K-4 students for the school year. Drove program success by planning and developing comprehensive curricula for multiple summer camps tailored to grades 3-11, successfully teaching and managing 8 camps.
- Acted as the liaison between the non-profit and school staff. Streamlined program operations by maintaining and managing inventory, guaranteeing the functionality of supplies and technology for effective teaching.
- Conducted comprehensive statistical analysis on self collected data to present to senior researchers and interpreted findings to directly influence the ODE and other donors, ensuring funding.
Associate, Keyholder, Assistant Manager
Dry Goods
07.2018 - 10.2022
- Balanced customer service, sales, merchandising, and team leadership to create a cohesive, high-functioning team
- Boosted sales and customer retention, resulting in high KPIs as a store and on an individual level within the entire company.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
Education
Bachelor of Arts - Anthropology
OHIO STATE UNIVERSITY
Columbus, Ohio01-2023
Associate of Sciences - Business
CSCC
Columbus, Ohio01.2021
Skills
- Staff/ Classroom Management
- Adaptive Learning
- Team Leadership/ Mentorship
- Training and coaching
- Conflict Resolution
- Curriculum Development
- Merchandising
- Performance Evaluation
Languages
Spanish
Limited Working
Timeline
Lead Instructor, Summer Instructor, Research Intern
PAST Foundation
05.2023 - 08.2024
Lead Cashier, Keyholder, Merchandise Manager
Ulta Beauty
11.2022 - Current
Associate, Keyholder, Assistant Manager
Dry Goods
07.2018 - 10.2022
Bachelor of Arts - Anthropology
OHIO STATE UNIVERSITY
Associate of Sciences - Business
CSCC
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