Hi, I’m
Audrey Dufort
Howell,MI
Summary
Detail-oriented with many strong skills in various departments. Ability to handle multiple projects simultaneously with a high degree of accuracy, organization, with clear communication.
Overview
11
years of professional experience
Work History
Michigan State UniversityEast Lansing, MI
Culinary Platform Attendant
08.2022 - Current
Job overview
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained open communication with front-of-house staff to ensure seamless coordination between kitchen and dining room teams.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Developed and maintained strong relationships with customers to increase loyalty and satisfaction.
- Maintained clean and safe environment for guests through regular inspection and cleaning tasks.
- Conducted thorough inspections of facilities to identify areas requiring maintenance or repair, reporting findings to management for prompt resolution.
- Participated in training programs to stay current on industry best practices and company policies.
- Supported event coordination efforts, ensuring successful execution of special occasions for clients.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Reduced food waste by implementing creative strategies for repurposing ingredients across multiple dishes.
- Ensured compliance with food safety standards, maintaining clean and organized work environment at all times.
- Demonstrated versatility in preparing various cuisines, catering to diverse dietary preferences and restrictions of patrons.
- Managed time effectively under pressure during peak hours, ensuring consistent delivery of high-quality dishes without compromising presentation or taste.
- Assisted in setting up and breaking down kitchen stations.
- Monitored food temperature, discarding items not stored correctly.
- Trained new culinary team members on proper cooking techniques and kitchen procedures, promoting consistency in food quality.
- Trained new staff on food preparation and safety procedures.
C3 IndustriesWebberville, MI
Inventory & Packaging Technician
09.2021 - 05.2022
Job overview
- Kept accurate and detailed counts of product and materials.
- Confirmed tracking numbers.
- Extensive knowledge of the program Metrc.
- Accurate labeling and prepping of products for shipment.
- Demonstrated flexibility when handling multiple tasks simultaneously, prioritizing assignments based on urgency or complexity.
- Assisted in continuous improvement initiatives, identifying areas of potential growth or change within the department.
- Collaborated effectively with cross-functional teams to resolve production issues and meet customer demands.
- Mitigated risks during transport by securely packaging products according to company standards and regulations.
- Addressed any discrepancies found during quality checks promptly and thoroughly, taking corrective action where necessary.
- Provided training for new hires, ensuring they were well-equipped to succeed in their roles as Packaging Technicians.
- Adapted quickly to changes in product specifications or customer requirements, ensuring seamless transitions between projects.
- Packed, weighed and shipped items per customer specifications.
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Operated tape machines, scales and label printers to package items correctly.
- Counted and recorded finished and rejected packaged items.
Pure OptionsLansing, MI
Receptionist
05.2021 - 07.2021
Job overview
- Use of the program Metrc.
- Use of PoS System.
- Receiving and distributing curbside orders.
- Performed daily and weekly cleaning procedures to ensure a comfortable environment.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Restocked supplies and arranged displays.
- Weighed, prepared and packaged different types of products.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Addressed customer inquiries promptly, demonstrating professionalism and commitment to excellent service standards.
- Ensured compliance with state regulations by verifying customer identification and accurately tracking sales transactions in the PoS system.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Collaborated with security personnel to maintain a safe and secure store environment for both staff and customers alike.
- Assisted in conducting regular inventory audits for accuracy assurance purposes while maintaining awareness of potential shrinkage or loss.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Responded to inquiries from callers seeking information.
Synchronis MedicalAnn Arbor, MI
Graphic Designer - Production Line
05.2017 - 10.2020
Job overview
- Production with medical grade products, building surgical and military kits.
- Proficient in mass printing labels, in various sizes and styles (ink and carbon thermal).
- Extensive knowledge of various printers (Trojan Label, Zebra, Thera 450, Formax ColorMax).
- Troubleshooting printing issues.
- Creating/editing labels and logos with the software Bartender and Adobe Illustrator
- Input/keep track of multiple large serial numbers/barcodes
- Cross check with peers for any mistakes, quality control.
- Labeling materials and products of all sizes
- Sealing products for medical and military use.
- Innovative problem solving
- Daily planning and time management
- Inventory
- Training new employees
- Filing and organization of important documents.
- GMP trained.
- Created digital image files for use in digital and traditional printing methods.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Completed final touches for projects such as images sizes and font selection.
- Coordinated with external vendors and suppliers to verify quality and accuracy of printed materials.
- Edited and enhanced existing artwork and graphics.
- Created artwork for product packaging and promotional materials.
- Worked with clients to gather and define requirements, establish scopes, and manage project milestones.
Potter Park ZooLansing, MI
Assistant Manager - Customer Service
08.2013 - 10.2017
Job overview
- Provide a memorable, quality experience for the customers to share with friends and family.
- Moving and decision making in a fast paced environment.
- Menu planning and adjustments for flexibility with allergen meals.
- Assisted with the set up and break down of indoor and outdoor events.
- Provided exceptional support to higher management, assisting in daily operations and decision-making processes.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products and services at all times.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Improved customer satisfaction by addressing and resolving customer requests in a timely manner.
- Streamlined customer service processes for increased efficiency and improved response times.
- Reduced wait times for customers through efficient task delegation and resource allocation.
- Analyzed customer feedback to identify trends, make improvements, and better understand client needs.
- Coordinated staff schedules, ensuring adequate coverage during peak hours without sacrificing operational efficiency or quality of service.
- Opened and closed location while monitoring shift changes to uphold successful operations strategies and maximize business success.
- Control of kitchen operations as the main chef.
- Extensive knowledge of equipment cleaning procedures, including how to dismantle and reassemble.
- Handling cash and counting money throughout the day, including revenue at closing.
Education
Capital Area Career CenterMason, MI
High school or equivalent from Graphic Design
05.2013
Dansville High SchoolDansville, MI
High school or equivalent
05.2013
Skills
- Microsoft Office
- Bartender (Barcoding Program)
- Clerical Support
- Filing and Data Archiving
- Documentation and Reporting
- Customer Complaint Resolution
- Guest Services
- POS System Operation
- Cash Handling
- Typing (60 wpm)
- Data Entry
- PC and Mac platforms
- Complex Problem-Solving
- Creative Thinking
- Attention to Detail
- Document Management
- Time Management
- Staff Management
- File Organization
- Proofreading
- Multitasking Abilities
- Pattern Recognition
- Product Inspection
- Quality Control
- Work Order Preparation
- OSHA Compliance
- GMP Trained
- Picking and Packing
- Production Line Work
- Print Production
- Adobe Illustrator
- Adobe Photoshop
- Logo Design
Assessments
- Customer Focus & Orientation, Highly Proficient, 08/2020, Responding to customer situations with sensitivity
- Restaurant Manager, Highly Proficient, 08/2020, Managing restaurant staff and meeting customer expectations
- Retail customer service, Highly Proficient, 05/2021, Comprehending and responding to retail customer needs
- Data entry: Attention to detail, Highly Proficient, 08/2020, Maintaining data integrity by detecting errors
Additionalinformation - References
- Rick Parker, Potter Park Zoo, Head of Customer Service/Security, (517) 896-5236, rparker@ingham.org
- Pat Garnett, Potter Park Zoo, Security (Former manager of Restaurant), (517) 899-5753
- Hunter Cobb, Synchronis Medical, Production Line, (734) 658-0916, huntercobb23@gmail.com
Personal Information
Willing To Relocate: Anywhere
Timeline
Culinary Platform Attendant
Michigan State University
08.2022 - Current
Inventory & Packaging Technician
C3 Industries
09.2021 - 05.2022
Receptionist
Pure Options
05.2021 - 07.2021
Graphic Designer - Production Line
Synchronis Medical
05.2017 - 10.2020
Assistant Manager - Customer Service
Potter Park Zoo
08.2013 - 10.2017
Capital Area Career Center
High school or equivalent from Graphic Design
Dansville High School
High school or equivalent