Audrey Edwards-Jones
Atlanta,GA
Summary
Dynamic professional with a proven track record at several companies, excelling in customer service, HR, medical
research, data entry, logistics and conflict resolution. Adept at leveraging analytical skills to enhance operational
efficiency and achieve sales goals. Known for fostering strong relationships and delivering exceptional results in high-
pressure environments. Proficient in MS-Office Suite, various supply chain software and dedicated to continuous
improvement.
Overview
8
8
years of professional experience
Work History
Health Information Specialist
Piedmont Cancer Institute
05.2025 - Current
- Assisted in managing patient data using electronic health record systems.
- Collaborated with clinical teams to ensure accurate documentation and data entry.
- Supported data analysis for quality improvement initiatives within the organization.
- Maintained confidentiality and compliance with HIPAA regulations in all information handling.
Human Resources Specialist/Customer Service Representative
Alight Solutions
08.2022 - 07.2024
- Managed recruitment processes, enhancing candidate experience through effective communication and streamlined workflows.
- Developed and maintained employee onboarding programs, ensuring compliance with organizational policies and procedures.
- Conducted employee relations investigations, resolving conflicts and fostering a positive workplace environment.
- Implemented performance management systems, aligning employee objectives with organizational goals to enhance productivity.
Animal Care Technician
Yerkes National Primate Research Center
03.2018 - 11.2021
- Supervised daily animal care routines to ensure optimal health and well-being.
- Developed and implemented enrichment activities to promote natural behaviors in primate populations.
- Managed compliance with institutional and federal regulations regarding animal welfare practices.
- Trained and mentored junior staff on proper handling techniques and protocols for animal care.
- Record handling and data analysis for veterinary and research staff
Education
Bachelor of Science - Biochemistry
Xavier University of Louisiana
New Orleans, LAAssociate of Science - Veterinary Technology
Gwinnett Technical College
Lawrenceville, GA05-2023
Skills
- Healthcare IT systems
- Medical records indexing
- HIPAA compliance
- Electronic health records
- Insurance verification
- Schedule creation and maintenance
- Laboratory techniques
- Data analysis
- Project Support
- Customer relations
- Pre-employment screening
Timeline
Health Information Specialist
Piedmont Cancer Institute
05.2025 - Current
Human Resources Specialist/Customer Service Representative
Alight Solutions
08.2022 - 07.2024
Animal Care Technician
Yerkes National Primate Research Center
03.2018 - 11.2021
Bachelor of Science - Biochemistry
Xavier University of Louisiana
Associate of Science - Veterinary Technology
Gwinnett Technical College