Shalanya Irwin
Tennille,GA
Summary
Skilled team player with strong background in medical & CSR environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Experienced with managing health information systems and enhancing data accuracy. Utilizes strong analytical skills to ensure compliance with healthcare regulations and improve data management processes. Knowledge of EHR systems and data privacy laws, ensuring efficient and secure patient record handling.
Health information professional with extensive experience in maintaining accurate and secure patient records. Proven track record of improving data management processes and ensuring compliance with healthcare regulations. Reliable team collaborator with strong emphasis on delivering results and adaptability to evolving healthcare needs. Skilled in data analysis, EHR systems, and maintaining confidentiality.
Overview
7
7
years of professional experience
Work History
Health Information Specialist
D&A Consulting
06.2023 - Current
- Managed electronic health records systems to ensure data accuracy and compliance with regulations.
- Developed and implemented training programs for staff on health information management best practices.
- Led initiatives to enhance patient privacy protocols in accordance with HIPAA guidelines.
- Streamlined workflows for medical coding, resulting in increased efficiency and reduced errors.
- Evaluated emerging technologies to enhance health information systems and support organizational goals.
- Streamlined the release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality.
- Collaborated with interdisciplinary teams to develop care plans, promoting optimal patient outcomes through accurate documentation and communication.
- Developed strong relationships with healthcare providers, fostering effective communication channels to address any concerns related to patient data management or documentation practices.
- Maintained up-to-date knowledge of industry trends, attending relevant workshops and conferences to continuously improve professional skills.
- Improved patient data accuracy by meticulously reviewing and updating electronic health records.
- Ensured compliance with HIPAA regulations by conducting regular staff training sessions and implementing privacy policies within the organization.
- Sorted, scanned and indexed documents, developed workflows and processed workflow reports to keep clinical records maintained in accordance with guidelines.
Customer Service Representative
Adecco staffing
08.2021 - 05.2023
- Answered calls or emails from customers and assisted with special requests or resolving complaints.
- Answered incoming telephone calls and provided information regarding store hours, location, and policies.
- Built immediate connections with the prospective customer, creating trust by explaining offerings and answering questions.
- Handled appointment scheduling, cancellation, and rescheduling.
- Provided solutions, recommendations, and replacements with empathy and positive feedback.
- Developed training materials for staff on electronic health record (EHR) usage and best practices
- Managed health information systems to ensure compliance with regulations and data integrity
- Developed strong relationships with healthcare providers, fostering effective communication channels to address any concerns related to patient data management or documentation practices.
CNA
Heritage manor
09.2020 - 05.2023
- Worked with patients to assure that they participated in exercises and therapeutic activities.
- Monitored patient medications and encouraged them to take medications and nutritional supplements as prescribed.
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations.
- Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities.
- Supported patients with daily activities and attending to personal hygiene, transporting patients, and assisting them in walking and exercising.
- Helped residents with daily living tasks including feeding, dressing, and personal hygiene.
- Monitored intake of food and medication and alerted staff to deterioration in patient conditions.
Customer Service Representative
Continuum global solutions
09.2020 - 05.2023
- Provided solutions, recommendations, and replacements with empathy and positive feedback.
- Exceeded requirements and deadlines when providing products and services to customers.
- Communicated with clients over phone, email, and chat platforms.
- Utilized computer systems to research and record account information.
- Responded to questions and followed up on customer interactions.
- Answered calls or emails from customers and assisted with special requests or resolving complaints.
- Opened and closed accounts and processed applications.
Customer Service Representative
Maximus federal
10.2019 - 08.2020
- Answered incoming calls and assisted customers with questions.
- Addressed customer concerns and complaints, resolving issues quickly and efficiently.
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.
- Opened and closed accounts and processed applications.
- Answered calls or emails from customers and assisted with special requests or resolving complaints.
- Resolved customer inquiries, complaints, and issues while proactively using browser techniques to provide solutions.
- Managed customer inquiries through multiple channels, ensuring timely and effective resolution.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Managed electronic health records systems to ensure data accuracy and compliance with regulations.
- Developed and implemented training programs for staff on health information management best practices.
- Analyzed patient data to identify trends, improving reporting processes for healthcare outcomes.
Forklift Operator
Channel merchants
04.2019 - 09.2019
- Employed the use of scanning devices and load documents to track and trace product locations.
- Adhered to all OSHA and established company safety protocols regarding the use of heavy machinery.
- Utilized equipment, such as forklifts, pallet jacks, and scanning devices accurately and safely to meet daily objectives.
- Moved boxes to appropriate places within warehouse setting.
- Verified production checklists for correct items, goals, and orders.
- Used equipment like forklifts, hand trucks and pallet jacks to safely move heavy items.
Education
High School Diploma -
THE WALK EDUCATION
Picayune, MsSkills
- Customer service
- Payment processing
- Menu recommendations
- Safety and sanitation
- Healthcare regulatory compliance
- Healthcare data standards
- Medical records organization
- HIPAA compliance
- Medical records indexing
- Healthcare IT systems
- Data entry
- Critical thinking
- Active listening
- Microsoft PowerPoint
- Data collection
Timeline
Health Information Specialist
D&A Consulting
06.2023 - Current
Customer Service Representative
Adecco staffing
08.2021 - 05.2023
CNA
Heritage manor
09.2020 - 05.2023
Customer Service Representative
Continuum global solutions
09.2020 - 05.2023
Customer Service Representative
Maximus federal
10.2019 - 08.2020
Forklift Operator
Channel merchants
04.2019 - 09.2019
High School Diploma -
THE WALK EDUCATION