Shakila Quimby
Jesup,GA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional.
Overview
7
7
years of professional experience
Work History
Health Information Specialist
Datavant
03.2023 - 07.2024
- Leveraged prior experience in Health Information Management (HIM) to optimize medical records managements practices
- Applied knowledge of Policies and Procedures to ensure efficient record processing
- Maintained confidentiality while handling high-quality documents and patient data
- Conducted routine electronic health record audits to detect and rectify discrepancies proactively
Front Desk Receptionist
Low Country Eye Care
08.2022 - 01.2023
- Prepared new patient charts and gathered documents and information from files submitted by patient/client or electronic health records
- Identify and comprehend complex business need which decreases office supply needs by 30%
- Handled inbound and outbound calls with customers, physician offices, patients, or third-party providers regarding company products and services, following standard SOPs
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Scheduled appointments in computer system.
Onboarding Specialist
Manpower
01.2021 - 07.2022
- Managed personnel file activity at all stages, from pre-employment to post-departure, including assembling, maintaining, and deactivating files as required
- Assisted new hires with completing all necessary steps required to complete onboarding process
- Assured that all regulatory requirements are met including completed background checks, verification of credentials, education, and experience
- Managed sensitive employee information securely and confidentially during compliance investigations
Medical Office Receptionist
Express Employment
11.2021 - 03.2022
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
Case Manager
Pineland Behavioral Health
01.2018 - 11.2020
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Education
B.S. - Sociology
Georgia Southern University
07.2017
Skills
- Microsoft Office Suite
- Telephone Etiquette
- HIPAA
- Customer Service
- Time Management
- Multitasking
- Electronic Health Records
- Insurance Verification
- Attention to Detail
- Scheduling
- Prioritization
- Effective Oral & Written communication
Timeline
Health Information Specialist
Datavant
03.2023 - 07.2024
Front Desk Receptionist
Low Country Eye Care
08.2022 - 01.2023
Medical Office Receptionist
Express Employment
11.2021 - 03.2022
Onboarding Specialist
Manpower
01.2021 - 07.2022
Case Manager
Pineland Behavioral Health
01.2018 - 11.2020
B.S. - Sociology
Georgia Southern University
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