KAYLEIGH PINKSTON
Clearwater,Florida
Summary
Detail-oriented Administrative and Customer Service Professional experienced in emergency communications, data entry, and records management. Improved data integrity and confidentiality protocols through strong analytical skills and knowledge of HIPAA regulations. Focused on delivering exceptional service and maintaining compliance with legal requirements in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Health Information Specialist
Datavant
Clearwater
07.2026 - Current
- Reviewed medical records for accuracy, completeness, and proper disclosure.
- Analyzed patient data to ensure that all documents were accurate, complete, and in accordance with established policies and procedures.
- Verified patient authorizations and HIPAA compliance for protected health information.
- Processed requests from outside organizations for release of patient information according to HIPAA regulations.
- Processed medical record requests for healthcare provider release of information department.
- Maintained databases containing sensitive patient information such as diagnoses, treatments, medications, lab results.
- Coordinated records retrieval from hospital departments and affiliated clinics.
- Resolved missing information and corrected request errors through direct follow-up.
- Applied HIPAA guidelines and employer privacy standards during every disclosure process.
- Verified accuracy of released information prior to dissemination.
- Collaborated with departments within the organization to ensure compliance with applicable laws regarding access to protected health information.
- Maintained confidentiality of all patient records in accordance with HIPAA guidelines.
- Investigated discrepancies between requestor-provided authorization forms and actual patient record contents.
Claims Loss Reporting Representative
Progressive Insurance
10.2025 - 12.2025
- Handled inbound calls from policyholders, claimants, and third parties regarding new insurance claims.
- Created and maintained accurate claim files, documenting incident details, policy information, and statements to ensure comprehensive record-keeping.
- Coordinated with adjusters, repair facilities, towing companies, and law enforcement agencies to facilitate timely and effective claim resolution.
- Ensured compliance with company procedures while delivering high-quality customer service to enhance policyholder satisfaction.
- Worked remotely to assist clients with insurance inquiries
Emergency Dispatch
Pinellas County Regional 9-1-1
Largo, FL
10.2020 - 11.2024
- Managed high-volume emergency and non-emergency calls, text messages, and video requests, ensuring timely response in fast-paced environment.
- Dispatched fire and emergency medical personnel using Computer-Aided Dispatch (CAD) software.
- Maintained communication with first responders through radio, telephone, and computer-based systems.
- Coordinated communication with first responders via radio, telephone, and computer systems to facilitate effective incident management.
- Oversaw records management and documentation of emergency incidents, ensuring compliance with protocols and accuracy.
Education
Associate's Degree -
St. Petersburg College
Clearwater, FloridaSkills
- HIPAA compliance
- Health records management
- Records management
- Data Management
- Electronic records
- Documentation
- Claims Processing
- Record keeping
- Microsoft Office Suite (Excel, Word, Outlook)
- Administrative Support
- Problem Solving
- Customer Service
- Data entry
Timeline
Health Information Specialist
Datavant
07.2026 - Current
Claims Loss Reporting Representative
Progressive Insurance
10.2025 - 12.2025
Emergency Dispatch
Pinellas County Regional 9-1-1
10.2020 - 11.2024
Associate's Degree -
St. Petersburg College