Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Interests
Timeline
Generic

Chancia Toko

Medical records specialist
Houston

Summary

Dynamic Health Information Specialist with a proven track record at Datavant/MD Anderson Cancer Center, excelling in HIPAA compliance and medical records management. Expert in optimizing workflows and enhancing patient data accuracy, while fostering strong relationships with healthcare providers. Skilled in EHR software navigation and committed to delivering exceptional service in high-pressure environments.

Overview

8
8
years of professional experience

Work History

Health Information Specialist

Datavant/MD Anderson Cancer Center
06.2019 - Current
  • Streamlined the release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality.
  • Developed strong relationships with healthcare providers, fostering effective communication channels to address any concerns related to patient data management or documentation practices.
  • Sorted, scanned and indexed documents, developed workflows and processed workflow reports to keep clinical records maintained in accordance with guidelines.
  • Improved patient data accuracy by meticulously reviewing and updating electronic health records.
  • Ensured compliance with HIPAA regulations by conducting regular staff training sessions and implementing privacy policies within the organization.
  • Established efficient workflows for medical record requests, reducing processing time without compromising on quality or accuracy.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Verified accuracy of patient information in medical records.
  • Scanned and uploaded medical records into electronic medical records system.
  • Identified new methods to optimize medical records management.
  • Processed and tracked requests for medical records from external organizations.

Intake Coordinator

AD/SUSMAN Texas Childrens Health Plan
02.2017 - 08.2018
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
  • Ensured regulatory compliance by maintaining up-to-date records and documentation.
  • Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
  • Supported office staff and operational requirements with administrative tasks.
  • Enhanced office productivity by handling high volume of callers per day.
  • Developed strong relationships with patients, providing comforting and trusting environment during their initial visit.

Education

Associate of Applied Science - International Business

Houston Community College
Houston, TX
06-2013

Skills

  • Epic and Healthsource applications
  • Medical records storage
  • Document scanning
  • Medical record retrieval
  • Healthcare IT systems
  • EHR software navigation
  • HIPAA compliance and regulations
  • HIPAA and HITECH requirements
  • Clinical documentation
  • Team building
  • Health information systems
  • Medical records indexing
  • HIPAA compliance

Languages

French
Full Professional

Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Work-life balanceFlexible work hoursHealthcare benefits401k matchPaid time offTeam Building / Company RetreatsPaid sick leave

Interests

Walking

Music

Community Service

Spending Time with my Family

Timeline

Health Information Specialist

Datavant/MD Anderson Cancer Center
06.2019 - Current

Intake Coordinator

AD/SUSMAN Texas Childrens Health Plan
02.2017 - 08.2018

Associate of Applied Science - International Business

Houston Community College

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