Danielle Munn
Summary
Organized and dedicated professional with an excellent attention to detail. Skilled with technical, clerical, and client support abilities. Successful at managing multiple priorities and establishing an excellent rapport with physicians, attorneys, management, and technical specialist. Offering a paralegal certificate, eager to secure an entry-level paralegal position.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Health Information Specialist
Whitman-Walker
08.2016 - Current
- Process over 30 incoming and outgoing medical records requests per day accurately within established protocols
- Review all release of information requests to ensure completeness as needed to ensure compliance prior to relinquishing records
- Maintain accurate updated list of all medical records requests including status and projected completion using Microsoft Excel
- Log, scan, and upload all medical records from various formats including, but not limited to electronic health systems and CD
- Maintain operations by following HIPPA compliance policies and procedures.
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation
- Sorted, scanned and indexed documents, developed workflows and processed workflow reports to keep clinical records maintained in accordance with guidelines
- Coordinated closely with IT professionals to troubleshoot technical issues related to electronic health records systems, minimizing downtime for clinical staff members
- Developed and maintained courteous and effective working relationships
Lead Medical Receptionist
Virginia Hospital Center
09.2014 - 07.2016
- Oversee all front desk operations to ensure policies and procedures are followed while assisting with clerical duties,
- Managed daily operations by maintaining inventory and scheduling
- Effectively communicate with physicians and medical staff via electronic health system regarding patient requests.
- Managed over 50 clinical calls per day
- Used computer programs and registration systems to schedule patients for routine and complex procedures
- Completed administrative patient intakes with case histories, insurance information and mandated forms
- Ensured compliance with HIPAA regulations, safeguarding confidential patient information at all times
Patient Registration Rep
Inova Health Systems
06.2012 - 10.2013
- Registered over 40 patients per day using electronic health system promptly and efficiently
- Responsible for entering patient demographics, including verifying/processing insurance benefits
- Effectively communicate with clinical department staff, scheduling representatives, and physician’s office to obtain scheduled appointments.
- Developed strong relationships with healthcare providers, fostering effective communication to address any concerns to patient data management or documentation practices
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Provided counseling to help patients navigate financial assistance programs for uncovered bills.
- Supported hospital revenue goals through diligent collection of co-payments and deductibles from patients at the time of service.
Education
Paralegal Certificate -
James Madison University
Harrisonburg12.2023
Skills
- Data Entry
- Time management
- Critical Thinking
- Problem Solving
- Adaptability
- Scheduling
- Maintains confidentiality
- Communicator
- Clerical Support
- Organization
- Leadership
- Client Billing
- Proofreading
- Microsoft Office Suite
- Electronic Records Software (Epic, GECE/IDX, eCW), LexisNexis
Certification
Lexis Nexis Certificates:
Introduction to LexisNexis
Cases & Administrative Agency Decisions
Secondary Sources
Timeline
Health Information Specialist
Whitman-Walker
08.2016 - Current
Lead Medical Receptionist
Virginia Hospital Center
09.2014 - 07.2016
Patient Registration Rep
Inova Health Systems
06.2012 - 10.2013
Paralegal Certificate -
James Madison University