AUDREY ETTELMAN
Denver,CO
Summary
Results-driven Case Management and Program Operations professional with 5+ years of experience supporting Medicaid waiver programs, care coordination, and compliance management. Proven ability to manage high-volume caseloads (100+ clients), mentor staff (40+), and improve operational efficiency. Brings a diverse background as a personal trainer and former lead teacher, strengthening skills in coaching, individualized planning, and behavior-based support. Skilled in person-centered planning, regulatory compliance, stakeholder collaboration, and process improvement to drive measurable outcomes in community-based services.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Trainer (NASM Certified)
Total Health and Exercise
01.2025 - Current
- Design individualized fitness and wellness programs focused on strength, injury prevention, and overall health outcomes.
- Maintain high client retention through relationship building and goal tracking.
- Adapt programs for clients with chronic conditions and specialized needs.
- Developed individualized fitness programs to enhance client performance and meet personal goals.
- Conducted comprehensive fitness assessments to establish baseline metrics and track progress.
Senior Enrollment Case Manager
Developmental Pathways
06.2023 - Current
- Manage a caseload of 100+ clients across multiple Medicaid waiver programs, ensuring timely enrollment and service delivery.
- Ensure compliance with requirements for CES, CHCBS, CLLI, CwCHN, CHRP, SLS, EBD, and DD waivers.
- Mentor and support 40+ case managers, improving team performance, consistency, and service quality.
- Conducted comprehensive assessments to identify client needs and develop appropriate interventions.
- Ensure full compliance with state and federal documentation, audits, and regulatory requirements.
- Collaborate with families, providers, and leadership to resolve complex case issues.
- Lead team meetings and trainings to improve communication and operational efficiency.
- Implement process improvements to streamline workflows and reduce administrative burden.
- Coordinated individualized service plans for clients, ensuring tailored support and resource allocation.
Intake/Enrollment Case Manager
Developmental Pathways
06.2022 - 06.2023
- Conducted intake and eligibility assessments (ULTC 100.2) for 100+ individuals.
- Advocated for clients, ensuring access to essential resources and support services.
- Facilitated interdisciplinary team (IDT) meetings to develop person-centered care plans.
- Improved onboarding and training processes for new hires, increasing efficiency and consistency.
- Built and maintained community partnerships to connect clients with resources and services.
- Maintained accurate, compliant case documentation and service records.
- Coordinated comprehensive care plans to meet individual client needs and enhance service delivery.
Lead Teacher
Primrose School at Denver Tech Center
07.2019 - 06.2022
- Managed classroom operations and implemented developmentally appropriate curriculum for children ages 1–6.
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered a positive classroom environment promoting social and emotional growth.
- Supervised and trained staff to ensure consistency and quality in instruction.
- Partnered with families to support developmental milestones and behavioral outcomes.
Intern
Sister Carmen Community Center
08.2020 - 12.2020
- Supported community programs including food distribution, voter registration, and parent education initiatives.
- Assisted in resource distribution, ensuring timely delivery of food and supplies to families in need.
Auxiliary Teacher
BMH-BJ Preschool
01.2014 - 01.2019
- Assisted in early childhood classrooms, supporting children’s development and independence.
- Facilitated engaging learning activities to promote cognitive and social development in preschool children.
- Collaborated with lead teachers to implement individualized education plans for diverse learning needs.
Education
Bachelor of Science - Human Development and Family Relations, Psychology
University of Colorado Denver
12-2020
Skills
- Case Management & Care Coordination
- Expertise in Medicaid waivers
- Compliance & Regulatory Oversight (State & Federal)
- Program Operations & Process Improvement
- Team Leadership & Staff Development
- Person-Centered Planning
- Quality Assurance & Documentation Management
- Stakeholder Engagement & Community Partnerships
Certification
- Certified Personal Trainer (NASM)
- Early Childhood Teacher (ECT/ECE)
- QMAP / Medication Administration
- CPR / First Aid Certified
Timeline
Personal Trainer (NASM Certified)
Total Health and Exercise
01.2025 - Current
Senior Enrollment Case Manager
Developmental Pathways
06.2023 - Current
Intake/Enrollment Case Manager
Developmental Pathways
06.2022 - 06.2023
Intern
Sister Carmen Community Center
08.2020 - 12.2020
Lead Teacher
Primrose School at Denver Tech Center
07.2019 - 06.2022
Auxiliary Teacher
BMH-BJ Preschool
01.2014 - 01.2019
Bachelor of Science - Human Development and Family Relations, Psychology
University of Colorado Denver