Audrey Fisher
Oakland,CA
Summary
Team-oriented professional eager to employ vendor management skills and creativity. For several years now, I have been helping my son and daughter-in-law raise my 2 grandchildren as both have full-time public service careers. I am highly organized with a keen eye for unexpected changes and possible solutions.
I have a true calling to help our children in the City of Oakland.
Overview
30
30
years of professional experience
Work History
Wedding Coordinator
Christ The Light Cathedral
03.2017 - 08.2023
- Supervised personnel and directed in wedding task administration and completion.
- Organized and prioritized tasks for small to large-scale weddings.
- Helped bridal couple select wedding decorations and floral arrangements, menus and music.
- Oversaw setup and breakdown of wedding decorations and supplies.
- Liaised between wedding , vendors and engaged couple to help plan and deliver successful Catholic wedding
- Collaborated with bridal couple to achieve expectations and vision for wedding.
- Scheduled appointments with potential clients to discuss wedding plans.
Pharmaceutical Ambassador Part Time
Lemtrada Pharmaceuticals
01.2017 - 05.2019
- Maintained strict confidentiality with all personal data as per company guidelines.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
Billing Analyst
AT&T Communications
06.1993 - 01.2004
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Reviewed full history of accounts and contacted client or attorney regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts.
- Updated pricing on orders in system to promote invoice accuracy for special items, agreements, substitutions and unauthorized deliveries.
- Managed all accounts payable functions
- Verified daily coupon extraction process to enable correct execution of process.
Operations Customer Service Manager
AT&T Communications
04.1993 - 05.1996
- Described product and service details to customers to provide information on benefits and advantages.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction. adherence to AT&T Policies and Procedures
- Evaluated interactions between associates and customers to assess personnel performance.
Education
Business
Merced Jr. College
Merced, CAEarly Childhood Education
Merritt Jr. College
Oakland, CAOakland Technical High School
Oakland, CA05.1973
Skills
- Detail Oriented
- Exceptional organization
- Special events planning
- Analytical Skills
Timeline
Wedding Coordinator
Christ The Light Cathedral
03.2017 - 08.2023
Pharmaceutical Ambassador Part Time
Lemtrada Pharmaceuticals
01.2017 - 05.2019
Billing Analyst
AT&T Communications
06.1993 - 01.2004
Operations Customer Service Manager
AT&T Communications
04.1993 - 05.1996
Business
Merced Jr. College
Early Childhood Education
Merritt Jr. College
Oakland Technical High School
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