Brittany Coppedge
Assistant Manager
Oakland,CA
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Sprint by Wireless Lifestlye
Concord, CA
12.2012 - 03.2020
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on sales techniques and customer service standards.
- Analyzed sales reports to identify trends and implement strategies for growth.
- Developed and maintained strong relationships with customers to enhance loyalty and retention.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Assistant Store Manager
Tesoro Corporation
Contra Costa
06.2008 - 10.2012
- Oversaw inventory management, including stock replenishment and loss prevention measures.
- Coordinated promotional events to drive traffic and increase product visibility in-store.
- Managed scheduling to optimize staff coverage during peak hours while controlling labor costs.
- Implemented process improvements that enhanced operational efficiency and customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
High School Diploma -
Antioch Adult Education
Antioch, CASkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Customer relations
- Attention to detail
- Relationship building and management
- Issue resolution
- New hire training
- Decision-making
Timeline
Assistant Store Manager
Sprint by Wireless Lifestlye
12.2012 - 03.2020
Assistant Store Manager
Tesoro Corporation
06.2008 - 10.2012
High School Diploma -
Antioch Adult Education
Summary
Results-driven professional with over 11 years of experience in retail management. Skilled in problem-solving, attention to detail, and sales analysis. Committed to improving operational efficiency and elevating customer satisfaction.