Audrey Footman
Tallahassee
Summary
Dynamic professional seeking a challenging position that leverages extensive education and experience while fostering opportunities for professional growth. Proven ability to develop global customer solutions through strong interpersonal skills, thought leadership, and unwavering integrity. Exceptional oral and written communication skills facilitate effective collaboration and independent work, complemented by an engaging personality. Committed to being a valued asset within a forward-thinking organization.
Overview
17
17
years of professional experience
Work History
Commercial Lines Underwriter
Auto Owners Insurance Company
2022.07 - Current
- Studied various insurance coverages and contracts alongside company procedures to support informed underwriting decisions.
- Reviewed and responded to various documents, such as policies and manuals, to facilitate informed decision-making and compliance.
- Assembled information, developed opinions, and clearly express decisions using sound reasoning and judgment
- Analyzed loss experience, financial conditions, and physical characteristics of risks
- Acquired a working knowledge of supporting sections of the underwriting department
- Effectively communicated with independent agents and other associates through verbal and/or written means
- Participated in and successfully completed the Company underwriter training program
Client Services
Imperial Premium Finance Solutions
2009.01 - 2022.06
- Responds to telephone inquiries from insurance agents, insurance companies and insured customers regarding premium finance accounts.
- Implementing policies and procedures.
- Training new staff according to company guidelines.
- Properly documents call conversation on each specific account.
- Appropriately routes requests to for research and resolution of account transaction issues.
- Processes and responds as appropriate to incoming correspondence from insurance agents, insurance companies, and insureds.
- Negotiates Late fee waiver requests and waive Late Fees within authorization threshold of $1,500.00.
- Makes outbound calls and/or generate letters to obtain additional account information.
- Forwards HOLD/PROMISE requests to management to prevent imminent cancellation of policies by analyzing insured payment history and agency production.
- Request generation of manual notices in the absence of system generate notices.
- Provided back-up support to file Room and Reception areas as required.
- Works electronic inquiries received through Customer Service; Update Info & Info Center queues as assigned by manager.
Education
Master of Science - Criminal Justice
Saint Leo University
2019-05
Bachelor of Science - Criminal Justice
Saint Leo University
2017-05
Skills
- Proficient in Microsoft Word
- Effective writing skills
- Account maintenance proficiency
- Website troubleshooting
- Proficient in computer applications
- Proficient in Microsoft Excel and Office Suite
- Enthusiastic team collaboration
- Ability to perform under pressure
- Meticulous work approach
- Skilled at prioritizing and executing tasks simultaneously
- Results-driven
- Strategic decision making
- Effective time management
- Grammar proficiency
- Basic arithmetic skills
- Accuracy verification
- Risk assessment
- Efficient data input
Timeline
Commercial Lines Underwriter
Auto Owners Insurance Company
2022.07 - Current
Client Services
Imperial Premium Finance Solutions
2009.01 - 2022.06
Master of Science - Criminal Justice
Saint Leo University
Bachelor of Science - Criminal Justice
Saint Leo University