Audrey Gonko
Cottage Grove ,MN
Summary
Dynamic and results-driven professional with experience as a Shift Lead at Starbucks, excelling in team collaboration and customer satisfaction. Proven ability to enhance operational efficiency through effective problem-solving and strong multitasking skills. Committed to maintaining food safety standards while delivering exceptional service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Lunch Server
South Washington County School District
04.2025 - Current
- Delivered timely meal service to students in a fast-paced environment.
- Ensured compliance with food safety and hygiene standards during meal preparation and serving.
- Assisted in setting up and breaking down dining areas for lunch service.
- Collaborated with kitchen staff to streamline food delivery processes and enhance efficiency.
- Provided excellent customer service by addressing student inquiries and dietary needs promptly.
- Implemented feedback mechanisms to improve student satisfaction with meal offerings consistently.
- Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
- Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
Shift Lead
Starbucks
08.2022 - Current
- Assisted team in daily operations, ensuring adherence to safety and quality standards.
- Maintained equipment and tools, reporting any issues to enhance operational efficiency.
- Supported training of new staff, facilitating a smooth onboarding process and knowledge transfer.
- Collaborated with team members to streamline workflows, improving service delivery consistency.
Shift Lead
Canes Chicken Fingers
02.2020 - 09.2022
- Supervised daily operations ensuring quality service and product consistency.
- Trained and mentored new team members on operational procedures and customer service standards.
- Managed inventory levels, minimizing waste through efficient stock rotation practices.
- Coordinated shift schedules to optimize workforce efficiency and meet customer demand.
- Resolved customer concerns promptly, fostering a positive store environment and enhancing satisfaction.
Education
Vocal
Saint Paul Conservatory For The Performing Arts
Saint Paul, MN05.2023
Skills
- Strong multitasking
- Cleanliness
- Order taking
- Handling complaints
- Food presentation
- Memory retention
- Carrying trays
- Processing payments
- Food safety practices
- Efficient food delivery
- Special dietary needs
- Restocking supplies
- Food allergy awareness
- Problem-solving
- Cleaning and sanitizing
- Verbal and written communication
- Food handling safety
- Food safety
- Money handling
- Cash handling
- Kitchen support
- Safe food handling
- Dishwashing
- Food quality standards
- Equipment operation
- Cooking
- Sanitation practices
- Effective communication
- Active listening
- Team leadership
- Team collaboration
- Customer satisfaction
- Organizational skills
- Clear communication
- Multitasking Abilities
- Relationship building
Timeline
Lunch Server
South Washington County School District
04.2025 - Current
Shift Lead
Starbucks
08.2022 - Current
Shift Lead
Canes Chicken Fingers
02.2020 - 09.2022
Vocal
Saint Paul Conservatory For The Performing Arts