Michelle Maccune
Holland,MI
Summary
Highly motivated healthcare professional with extensive experience at Holland Hospital, excelling in patient care and administrative efficiency. Proven ability to manage electronic health records and enhance patient satisfaction through strong multitasking and effective communication. Committed to maintaining cleanliness and optimizing clinic workflow for improved service delivery.
Currently working part time with Holland Public Schools, while looking for a work-from-home position as a CMA.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Lunch Server
Holland Public Schools
2024 - Current
- Delivered exceptional customer service during lunch shifts to enhance student dining experience.
- Assisted in food preparation and presentation, ensuring adherence to safety and sanitation standards.
- Maintained cleanliness and organization of dining areas for efficient service flow.
- Collaborated with kitchen staff to coordinate meal service and minimize wait times.
- Monitored inventory levels, reporting shortages promptly to ensure uninterrupted service delivery.
- Collaborated with kitchen staff to ensure timely and accurate order preparation.
CMA
Holland Hospital
2004 - 2023
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Prepared examination rooms, ensuring cleanliness and proper supply levels.
- Conducted vital sign assessments and documented results accurately.
- Supported laboratory tasks by collecting specimens for testing procedures.
- Streamlined administrative processes by scheduling appointments, managing patient intake, and organizing medical documentation.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Demonstrated expertise in performing EKGs, phlebotomy procedures, injections administration ensuring accuracy in each procedure performed.
- Managed prescription refills requests promptly resulting in better medication adherence among patients.
- Ensured accurate diagnoses by proficiently collecting lab specimens and conducting routine tests.
- Increased patient satisfaction through compassionate communication and support during medical procedures.
- Improved patient care by efficiently updating and maintaining electronic health records.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Conducted pre-authorization checks for insurance claims, ensuring timely reimbursements and minimizing denials.
- Enhanced clinical operations by assisting physicians with patient examinations, diagnostic tests, and treatments.
Mail Carrier
USPS
2023 - 2024
- Delivered mail accurately and efficiently to designated routes.
- Managed time effectively to ensure timely delivery of postal services.
- Operated postal vehicles in compliance with safety regulations.
- Maintained accurate records of deliveries and pickups.
CMA
James T. Bishop, MD
1998 - 2004
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Prepared examination rooms, ensuring cleanliness and proper supply levels.
- Conducted vital sign assessments and documented results accurately.
- Educated patients on treatment plans and medication usage effectively.
- Coordinated patient appointments to optimize clinic workflow and efficiency.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Enhanced clinical operations by assisting physicians with patient examinations, diagnostic tests, and treatments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Education
Associate of Science - Medical Assistant
Davenport University
Grand Rapids, MI06.1998
High School Diploma -
Holland High School
Holland, MI06.1986
Skills
Strong multitasking
Certification
CMA
Timeline
Lunch Server
Holland Public Schools
2024 - Current
CMA
Holland Hospital
2004 - 2023
Mail Carrier
USPS
2023 - 2024
CMA
James T. Bishop, MD
1998 - 2004
Associate of Science - Medical Assistant
Davenport University
High School Diploma -
Holland High School