Audrey Goodbear

Collaborated with internal and external auditors to address regulatory concerns, maintaining a strong compliance record.

• Strengthened relationships between auditing team and other departments through regular communication and updates on audit progress.
• Improved gaming floor security by collaborating closely with surveillance teams and management personnel.
• Maintained up-to-date knowledge of industry trends, best practices, and regulatory changes, applying this expertise throughout the auditing process.
• Followed established auditing processes to meet internal and regulatory requirements.
• Performed observations and evaluated supporting documents to supplement audit findings.
• Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
• Planned and executed follow-up audits at appropriate intervals.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Analyzed and reported on key performance metrics to senior management.
• Directed initiatives to improve work environment and company culture.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Reduced operational risks while organizing data to forecast performance trends.

• Maintained computer and physical filing systems.
• Created, maintained and updated filing systems for paper and electronic documents.
• Updated reports, managed accounts, and generated reports for company database.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Coordinated special projects and managed schedules.
• Managed compliance to keep organization operating within legal and regulatory guidelines.

• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Responded to and resolved customer questions and concerns.
• Enforced company policies and regulations with employees.
• Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
• Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Conducted performance reviews and provided staff with feedback and guidance.