Audrey Gress
Jerseyville,IL
Summary
Business-minded Financial Counselor known for successfully managing high level of patient accounts. Determined employee with two years of experience processing financial forms and obtaining referrals and other health documentation. Remains calm and poised in all types of situations.
Overview
4
4
years of professional experience
Work History
Financial Counselor
Jersey Community Hospital
07.2022 - Current
- Worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income.
- Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
- Increased client confidence in managing personal finances by providing tools and resources for long-term success.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Streamlined the collections process for increased efficiency through regular monitoring and reporting of delinquent accounts.
- Communicated effectively with attorneys, court personnel, and other external parties regarding legal proceedings related to debt collections matters.
- Increased recovery percentages with timely follow-up actions on delinquent accounts and negotiating favorable payment arrangements.
- Ensured timely completion of reconciliations by adhering to strict deadlines and prioritizing tasks effectively.
- Managed high volumes of transaction data efficiently while maintaining attention-to-detail necessary for accurate reconciliations.
Waitress/Bartender/Cook
BB's Sports Bar & Grill
03.2020 - 07.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor of Science - Business Management
Missouri Baptist University
St Louis, MO05.2024
Associate of Applied Science - Management
Lewis And Clark Community College
Godfrey, IL05.2022
Certificate of Completion - Management-Human Resources
Lewis And Clark Community College
Godfrey, IL05.2022
Associate of Arts - Social Work
Lewis And Clark Community College
Godfrey, IL12.2020
Skills
- Insurance Verification
- Relationships and rapport
- Cash Flow Management
- Patient Counseling
- Month-end close
- Journal Entries
- Excel
- Collaboration and Teamwork
- Data entry experience
- Client Relations and Customer Service
- Superior organizational skills
Timeline
Financial Counselor
Jersey Community Hospital
07.2022 - Current
Waitress/Bartender/Cook
BB's Sports Bar & Grill
03.2020 - 07.2022
Bachelor of Science - Business Management
Missouri Baptist University
Associate of Applied Science - Management
Lewis And Clark Community College
Certificate of Completion - Management-Human Resources
Lewis And Clark Community College
Associate of Arts - Social Work
Lewis And Clark Community College
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