Audrey Harte
Hillsboro
Summary
Knowledgeable Buyer with over 7 years of experience in supporting businesses with high-quality, reliable goods delivered on a consistent schedule. Demonstrates expertise in establishing and nurturing strong client relationships, ensuring seamless communication and collaboration. Committed to identifying customer needs and delivering tailored solutions that effectively address challenges. Proven track record of enhancing operational efficiency and driving cost savings through innovative purchasing strategies.
Overview
19
19
years of professional experience
1987
1987
years of post-secondary education
Work History
Buyer
Willamette Dental/People 2.0
02.2025 - Current
- Collaborated with cross-functional teams to align purchasing decisions with organizational goals.
- Maintained complete documentation and records of all purchasing activities.
- Maintained a comprehensive database of supplier information, including contact details, capabilities, pricing structures, and lead times.
- Collaborated with internal stakeholders to understand their needs, ensuring accurate product specifications were met in all purchases.
- Resolved procurement challenges, leveraging strong problem-solving skills and in-depth knowledge of supply market.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
- Prepared and analyzed reports to track inventory and purchasing trends.
Buyer II
Mega Fluid Systems
07.2024 - 02.2025
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Researched and identified new suppliers and vendors.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
Buyer 2
Asante Healthcare Systems
Medford
06.2021 - 07.2024
- Achievements: Exceeded expectations for customer service. Assisted customers in finding new products that resulted in cost savings for their budget.
- Responsibilities
- Create purchase orders for the acquisition of materials
- Research, interview, and negotiate with suppliers to obtain best pricing and specifications
- Compile necessary information to obtain supplies
- Coordinate with end users and vendors to identify resources and options to meet supply needs
- Maintain comprehensive records on vendors and suppliers for materials in area of specialty
- Track orders and maintain ordering records
- Identify opportunities for cost reduction
- Collaborate to coordinate improvements
- Collaborate with cross-functional teams to identify cost-saving opportunities and ensure alignment of supply chain activities with business objectives
- Coordinate equipment repairs
Accounts Payable Specialist
Asante Healthcare Systems
06.2019 - 06.2021
- Achievements: Exceed expectations for customer service. Maintain performance standards.
- Responsibilities
- Communicate needs to vendors
- Work with internal customers/employees to resolve any invoice issues
- Research and resolve discrepancies between invoices and payments
- Reconcile vendor accounts to ensure accuracy of payments and compliance with established policies and procedures
- Collaborate with cross-functional teams to ensure invoices and payments are properly processed
- Track and monitor vendor payments to ensure timely payments
Buyer/Purchasing
Express Employment Professionals/Asante
12.2018 - 06.2019
- I worked in Asante purchasing as a buyer under the Express Employment umbrella, as a temporary employee.
Claims Customer Service Advocate III/Team Lead
Blue Cross Blue Shield
02.2013 - 04.2018
- Achievements: Maintained excellent quality rating. Exceeded customer service expectations. Completed customer service phone skills training. Maintained a customer satisfaction rate of 95% for the entire duration of employment.
- Responsibilities
- Maintain performance standards
- Research and report HIPAA disclosures
- Assists with compiling data for reporting of debt collection inquiries
- Provide prompt, accurate thorough and courteous responses to complex customer service inquiries
- Perform research to resolve inquiries
- Review and adjudicate complex or specialty claims and/or non-medical appeals
- Determine whether to return, deny or pay claims following policies and procedures
- Review claim or appeals issues, complaints and inquiries referred by customer service representatives
- Research to identify, prevent and correct underlying causes for complaints and appeals issues
- Identify and report potential fraud and abuse situations
- Ensure claims are processing according to established quality and production standards
- Provide feedback to management regarding customer issues and follow through on complaints until
- Assist with process improvements
- Assist in training customer service representatives
Medicare Appeals Specialist
BlueCross BlueShield Of SC
10.2011 - 02.2013
- Achievements: Assisted and worked on a special project quality improvement team. Trained new appeals specialists: Created training material.
- Responsibilities
- Perform non-medical reviews
- Process redetermination letters ensuring timeliness and accuracy
- Prepare unit reports, analyze and interpret workload and process issues utilizing various software tools
- Update letters and documents within the department
- Reprocess claims and ensure payment when appeals are approved
- Follow through to make sure approved appeals are paid within timeliness guidelines
- Perform other duties as assigned
Claims Customer Service Rep II
BlueCross BlueShield Of SC
01.2007 - 10.2011
- Achievements: Maintained 100% quality rating for duration of employment.
- Responsibilities
- Research and respond to telephone and written inquiries
- Identify incorrectly processed claims and complete adjustments and related reprocessing actions
- Identify complaints of a complexity level that cannot be resolved following desk procedures and refer to a team lead or manager for resolution
- Complete projects and assignments related to claims processing and customer service functions
Education
Diploma - Honors
Lake City High School
Lake CitySkills
- Effective Time Management
- Fast Learner
- Communication Skills
- Detail Oriented
- Customer Service
- Cost Reduction
- Vendor vetting
- Materials sourcing
- Purchasing expertise
- Purchase order management
- Multi-tasking strength
- Relationship building
- Resourcefulness
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team in the development of ERP system implementation.
Languages
English
Timeline
Buyer
Willamette Dental/People 2.0
02.2025 - Current
Buyer II
Mega Fluid Systems
07.2024 - 02.2025
Buyer 2
Asante Healthcare Systems
06.2021 - 07.2024
Accounts Payable Specialist
Asante Healthcare Systems
06.2019 - 06.2021
Buyer/Purchasing
Express Employment Professionals/Asante
12.2018 - 06.2019
Claims Customer Service Advocate III/Team Lead
Blue Cross Blue Shield
02.2013 - 04.2018
Medicare Appeals Specialist
BlueCross BlueShield Of SC
10.2011 - 02.2013
Claims Customer Service Rep II
BlueCross BlueShield Of SC
01.2007 - 10.2011
Diploma - Honors
Lake City High School