Sydney Coffey
North Fort Myers
Summary
Dynamic and results-oriented professional with extensive experience in customer service and purchase order management, notably at Plato’s Closet. Excelled in relationship building and multi-tasking, significantly enhancing customer satisfaction and operational efficiency. Demonstrates strong verbal communication and teamwork skills, adept at thriving in high-pressure environments.
Overview
2025
2025
years of professional experience
Work History
Buyer
Plato’s Closet
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Sorted through and selected clothes customers were intending to sell to the company.
Host
Capone's Coal Fired Pizza
09.2024 - 02.2025
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Streamlined to-go operations, implementing an organized system for tracking orders.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Host
Olive Garden
01.2022 - 10.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
Cashier
Michaels Craft Store
10.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Processed customer transactions efficiently during peak seasonal periods, ensuring accuracy and a positive shopping experience.
Team Member
Cold Stone Creamery Lake Saint Louis
06.2021 - 10.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Greeted incoming customers and provided reliable, friendly customer service.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
Education
Cosmetology - Cosmetology
The Salon Professional Academy
Fort Myers, FL12.2024
Skills
- Purchase order management
- Multi-tasking strength
- Relationship building
- Materials sourcing
- Customer service
- Pricing analysis
- Verbal and written communication
- Sales experience
- Team collaboration
- Effective time management
- Team player mentality
- POS software
- Professional appearance
- Telephone reception
- Table assignment coordination
- Seating arrangements
- Phone etiquette
- Food running
- Table bussing
- Payment processing
- Teamwork and collaboration
- Computer skills
- Calm under pressure
Timeline
Host
Capone's Coal Fired Pizza
09.2024 - 02.2025
Host
Olive Garden
01.2022 - 10.2022
Cashier
Michaels Craft Store
10.2021 - 01.2022
Team Member
Cold Stone Creamery Lake Saint Louis
06.2021 - 10.2021
Buyer
Plato’s Closet
Cosmetology - Cosmetology
The Salon Professional Academy
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