Jessica Richards
Pataskala,USA
Summary
A seasoned procurement analyst in the supply chain industry, with a passion for taking on new challenges. While I work well within a team environment, I can also take my own initiative. Implement cost-saving proposals that have increased cost savings while also elevating the vendor experience.
Confirmed reliability, honesty, and responsibility. Demonstration of great rapport with coworkers and vendors. Continue to be professional and composed during demanding situations. Maintain high standards by following company guidelines, and by executing new and innovative ideas on how we can improve as a team.
Resourceful Buyer known for high productivity and efficient task completion. Excel in negotiation, inventory management, and supplier relationship building. Skilled at problem-solving, communication, and analytical thinking to exceed job expectations. Committed to leveraging these skills to drive success and achieve organizational goals.
Overview
12
12
years of professional experience
Work History
Buyer
Randstad Staffing
Pataskala, USA
03.2022 - Current
- Company Overview: Contractor for American Electric Power- Remote
- Maintained records of all purchases including item descriptions, costs, quantities received.
- Reviewed and updated purchasing policies and procedures to improve efficiency and compliance.
- Ensured compliance with company policies and industry regulations.
- Developed relationships with vendors to secure better prices and payment terms.
- Maintained accurate records of purchases, pricing, and other important data.
- Negotiated with selected suppliers to obtain lowest unit cost.
- Prepared and presented reports on purchasing activities, savings achieved, and challenges faced to management.
- Negotiated pricing and delivery terms with suppliers.
- Resolved discrepancies in invoices and deliveries, ensuring accuracy in billing and inventory.
- Kept records of vendor and supplier expenditures and organized financial documents into company databases.
- Negotiated pricing for apparel and accessories from vendors to secure optimal pricing and keep costs low.
- Resolved any discrepancies between purchase orders and actual receipts of goods or services.
- Reviewed purchase orders, contracts and invoices to ensure accuracy.
- Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location.
- Requested pricing quotes from suppliers to determine best source of supply.
- Implemented strategies for streamlining procurement processes resulting in improved efficiency and cost savings.
- Maintained supplier relationships to improve lead time, cost and quality.
- Evaluated vendor proposals based on price competitiveness, quality standards, service level agreements and reliability.
- Drafted requests for quotes from vendors for comparison shopping purposes.
- Researched competitors and sourced new vendors.
- Managed the procurement process from requisition to receipt, ensuring compliance with company policies.
- Coordinated with legal department to ensure contracts met all regulatory and compliance requirements.
- Collaborated with cross-functional teams to meet customer requirements and market demands.
- Evaluated quotations received from prospective suppliers to award purchase orders.
- Examined, selected and purchased merchandise consistent with specification requirements.
- Coordinated with cross-functional teams to understand material requirements and ensure timely delivery.
- Secured and procured hard-to-find supplies efficiently.
- Expedited documentation processing through DocuSign.
- Process requests for quotes (RFQ).
- Discovered budget-saving initiatives.
- Generate timely purchase orders by utilizing Maximo.
- Train new and existing employees on various platforms.
- Managed requests from individuals within and outside of AEP using ServiceNow.
- I review contracts to ensure the proposals provided fall in line with the agreed-upon terms.
- Process change orders (CCRs) in a timely fashion.
Customer Service Specialist
Ferrellgas
Columbus, USA
11.2012 - 03.2020
- Surpassed performance goals by approaching all interactions with resourcefulness, organization, and customer-centric solutions.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Handled day-to-day customer contact via phone, fax, and email.
- Boosted sales revenue by skillfully promoting diverse propane options.
- Preserved revenue streams by utilizing strong communication and negotiation skills.
- Processed purchase orders daily.
- Maintained financial accounts by processing customer adjustments.
- Provided propane education.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Supported sales team members to drive growth and development.
- Developed strong customer relationships to encourage repeat business.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Prevented key account losses by researching discrepancies and correcting problems.
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Excelled in exceeding daily credit card application goals.
- Updated system with order specifics and customer details, preferences, and billing information.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Provided top quality control and eliminated downtime to maximize revenue.
Education
Bachelor of Arts - Health Care Administration, Human Resources
Ashford University
San Diego, CA10.2020
Skills
- Ability to adapt
- Scheduling
- Sales
- Detail-oriented
- Excellent telephone etiquette
- Possess efficient typing skills
- Time management
- Process Work Authorizations
- Accounts Payable
- Maximo
- Ariba
- Docusign
- Develop and maintain vendor relationships
- Workday
- Strategic sourcing
- Accounting
- Process purchase requisitions
- Cut purchase orders
- Employee training
- Strategic Planning
- Multiple Office Skills
- Budgeting
- Accounts receivable
- Process RFQ's
- ServiceNow
- Negotiating
- Peoplesoft
- Sharepoint
- Analytical Skills
- Supply Chain Management
- Vendor vetting
- Pricing
- Materials sourcing
- Multi-tasking strength
- Supplier sourcing
- Supplier relationship management
- Pricing negotiations
- Resourcefulness
- Verbal and written communication
- Vendor coordination
- Purchase order management
- Procurement procedures
- Pricing support
- Relationship building
- Recordkeeping skills
- Strategic sourcing
- Customer service
- Sales experience
- Vendor relations
- Presentation
Timeline
Buyer
Randstad Staffing
03.2022 - Current
Customer Service Specialist
Ferrellgas
11.2012 - 03.2020
Bachelor of Arts - Health Care Administration, Human Resources
Ashford University