AUDREY HASEGAWA

Engagement Manager in Life Science Service Implementation Consulting Business. Consulting Areas of Focus: Pharmacovigilance (PV), Drug Safety, Enterprise platform support (Oracle, Workday, Microsoft Suite).

• Supported core team in managing $100M ARR for global pharmaceutical account. Actively managing a book of business of $30M, enhancing client engagement, forecasting quarterly revenue, identifying opportunities to grow market share, and sustaining current revenue.
• Managed the end-to-end sales cycle including proactive pitches, RFIs, and RFPs: aligning on clients needs, co-creating problem statement and identifying cross-functional solution for execution.
• Developed and executed cross team engagement strategies for multi-million dollar proactive pitches that have resulted in year-long contracts with clients. Work cross functionally across partners (include Oracle, Microsoft, ServiceNow, NVIDIA), OEMS and ISVs (Snowflake, Databricks) on planning and executing on go-to-market plans for increasing growth and adoption for enterprise solution.
• Created quarterly strategic project plans with cross-functional teams, pinpointing proactive opportunities aligned with clients' needs.
• Compiled best practices for engagement management process, covering outreach, account mapping, stakeholder engagement, and partnership alliance. Strive for consistency and long term partnership success.
• Negotiated contracts with vendors related to software licenses, hardware purchases.

Relationship Manager in Life Science Management Consulting Business. Consulting focus areas: managing end-to-end sales cycle, understanding the competitive landscape, translating clients' needs into tangible workstreams, advising on best practices, and tracking progress with key performance indicators (KPIs).

• Supported a portfolio of client accounts worth $43M of revenue.
• Established strong relationships with key decision makers to develop 'Clients For Life' relationships. Orchestrated business development activities that generated over $5M in realized revenue.
• Directed project management, resource staffing, and budget management for projects. Facilitated staffing changes by collaborating with senior leadership on time tracking and allocation.
• Supported project execution and extension proposals by creating work plans, Statements of Work (SOWs), and budget templates based on rate cards, capability level, and capacity.
• Collaborated in account planning, budget forecasting, and backward planning for new business development.
• Spearheaded monthly budgetary accrual reports for clients' Finance teams to track staff billing and invoicing using pivot tables and data validation in Excel.
• Established process for analyzing market insights, identifying new business development opportunities. Created a Sales Outreach process for junior staff members and initiated a biweekly outreach practice.
• Assisted with Request For Proposal (RFP) bids for proposal and implementation approaches for opportunities. Created pricing material and proposal documents for active sales opportunities and organized collateral on OneDrive and Sharepoint.

Partner Success Manager in a Digital Health Software as a Service (SaaS) Company. The service is for hospitals, specialty clinics, and primary care practices to connect with patients to manage appointment scheduling, communication, referral management, invoices, and intake forms.

• Accomplished the highest retention rate among all Customer Success Managers.
• Spearheaded a portfolio expansion of 25 new medical clinics equating to $2M in annual recurring revenue.
• Managed a book of business (BoB) of 61 client accounts. Established key relationships and demonstrated a consultative approach to growing strategic key accounts for customization requests, renewals, and escalations.
• Conducted over 40 Quarterly Business Review (QBR) meetings that led to cross-sell and renewal opportunities.
• Identified risks and proactively de-escalated situations by leveraging internal resources.
• Partnered with doctors, clinical staff, and practice administrators to develop a strategic implementation plan.
• Established an end-to-end plan for 8 different Electronic Health Record (EHR) server migrations.
• Developed playbooks outlining best practices for renewals, risk mitigation, EHR migration, and customer training.

Lead Client Success Manager in a Patient Communication Company. The company specializes in providing care coordination & communication for organ transplantation.

• Spearheaded a multi-city customer on-site roadshow to implement onboarding and conduct QBRs.
• Managed a portfolio of 10 organ procurement organizations and transplant clinics that used our platform for communication and documentation during organ transplant cases.
• Cultivated relationships with key stakeholders (transplant coordinators, surgeons, support staff) to initiate partnerships, documenting meeting notes and account activities in Hubspot.
• Monitored customer satisfaction by tracking KPIs (CSAT, NPS) and developing a client support page to enhance client engagement.
• Created onboarding material for new staff members, including standard operating procedures, and best practices for building client relationships and nurturing client engagement.
• Developed investor relationships and submitted applications for non-dilutive funding to secure financial support.
• Developed a strategic marketing plan to evaluate the competitive landscape and identify new product offerings and cost-saving solutions.

Sales Development Representative in a leading Fortune 500 Software Security Company. Synopsys specializes in providing industry-leading enterprise Cybersecurity solutions to protect clients' data and privacy.

• Engaged decision makers (C-suite, VP, Director level prospects) using Sandler Methodology best practices to qualify potential opportunities.
• Designed outreach plan targeting 200 contacts/week, resulting in 30% response rate.
• Optimized internal resources to enhance client response rate by 20% through tracking historical data and implementing objection handling strategies.