Tiffany Borders
Engagement Manager
Irving,TX
Summary
Accomplished and purposeful leader with extensive experience in spearheading high-impact projects and forging productive client relationships. Demonstrated success in sourcing new clients, meeting expectations, and delivering initiative-taking support to complete projects within agreed timelines, budgetary constraints, and quality standards. Instrumental in aligning project goals with business objectives, while leading stakeholder communication, managing top-performing teams, and promoting cross-functional collaboration. Articulate communicator and analytical thinker, known for executing customer-centric approach and ability to deliver results in competitive markets. Proficient in managing cross-functional teams and collaborating with stakeholders to deliver exceptional service. Well-qualified Engagement Manager with demonstrated understanding of data analytics, risk mitigation and utilization improvements. Skills include project, team and implementation management. Ready to bring 10 years of related experience to a challenging new role.
Overview
16
16
years of professional experience
3
3
Certifications
Work History
Associate Engagement Manager
Cognizant
1 2021 - 1 2024
- Strengthened client communications aimed at enhancing satisfaction and expanding client network
- Managed and mitigated project scope changes to ensure integrity and alignment with initial goals
- Facilitated pivotal weekly meetings, internally and with clients to ensure transparent communication and project continuity
- Proficiently applied Workday Implementation Methodology to diverse projects, including HCM, and Payroll
- Managed 4-5 Workday projects, which included project planning and maintaining issues log with deliverables and resolution of those issues
- Successfully implemented 20+ Workday Commercial initial and Phase X projects in industries such as Retail, Hospitality, Industrial and Finance for customers ranging from 500 to 5,000 employees
- Managed integrations and collaborated with vendors to meet critical production deadlines, ensuring seamless operational transitions
- Managed project plan that ensured projects were delivered on time, within scope and on budget
- Collaborated with customer project manager to identify and resolve all issues that are impactful to project scope and timeline
- Utilized Workday Certification and extensive project management experience to ensure successful product implementations for diverse client base, specializing in human capital management and payroll; employing Workday Implementation Methodology to manage project communications, scope, budget, and quality; and aligning with SOW requirements and exceeding client expectations
- Enhanced performance and client satisfaction through expert process improvement, conflict resolution, strategic thinking, and policy implementation.
Project Manager
Calyx Software
01.2020 - 01.2021
- Conducted comprehensive interior design and product trend research, delivering impactful presentations that informed and shaped product development strategies
- Drove new product innovation by coordinating with internal platform teams and leveraging external resources, resulting in trend setting wellness solutions
- Managed client onboarding for Calyx's new software offerings, ensuring smooth transition and high satisfaction rates among new users.
Project Coordinator
American Heart Association
01.2019 - 01.2020
- Oversaw financial operations as Project Manager, ensuring timely sponsorship fee payments from clients, including universities, clinics, and hospitals.
- Secured sustained funding and project continuity through diligent financial management.
Senior Relationship Manager
J.P. Morgan Chase
01.2017 - 01.2018
- Engineered innovative solutions to diverse bankers, and customer concerns, enhancing customer loyalty and satisfaction
- Secured new accounts through resolute customer-focused approach with keen focus on expanding company’s market share
- Resolved complex customer issues as primary internal escalation contact, ensuring sustained customer satisfaction and loyalty
- Surpassed expectations in Know Your Customer (KYC) compliance and customer service metrics, demonstrating deep commitment to excellence.
Project Manager
J.P. Morgan Chase
01.2005 - 01.2017
- Oversaw multiple projects for Chase Merchant Services, ensuring strict adherence to budgets and timelines while fostering new developments
- Directed portfolio of significant projects by delegating tasks and managing resources, ensuring each project remained within budget and met established timelines
- Drove completion of 75+ projects with a $775M collective value delegating tasks, meeting timelines, and staying within the allotted budget
- Delivered comprehensive status updates and reports and solicited feedback during meetings with internal clients to align project outcomes with organizational goals
- Cultivated robust partnerships with key decision-makers to communicate progress and expectations
- Enhanced project accuracy and efficiency through expert communication, adept relationship management, and meticulous organizational skills
- Established and enforced process methodologies that consistently delivered projects on time and within budget, maintaining high-quality standards across all phases.
Education
Bachelor of Arts - Human Resources Management
University of Phoenix
Dallas, Texas 05.2024 - 11.2018
Associate of Arts -
El Centro College
Dallas, TXSkills
Strategic Project Planning
Client Relationship Building
Risk Management Strategies
Quality Assurance Oversight
Key Stakeholder Communication
Budget Control Management
Performance Metrics Analysis
Workday
Salesforce
MS Office Suite (Outlook/Word/Excel/PowerPoint)
PeopleSoft
SaaS
Project Planning
Implementation Management
Teamwork and Collaboration
Time Management
Problem-solving abilities
Excellent Communication
Strategic Thinking
Websites
Certification
Workday Human Capital Management
Timeline
Bachelor of Arts - Human Resources Management
University of Phoenix
05.2024 - 11.2018
Project Manager
Calyx Software
01.2020 - 01.2021
Project Coordinator
American Heart Association
01.2019 - 01.2020
Senior Relationship Manager
J.P. Morgan Chase
01.2017 - 01.2018
Project Manager
J.P. Morgan Chase
01.2005 - 01.2017
Associate Engagement Manager
Cognizant
1 2021 - 1 2024
Associate of Arts -
El Centro College