Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Tiffany Borders

Tiffany Borders

Engagement Manager
Irving,TX

Summary

Accomplished and purposeful leader with extensive experience in spearheading high-impact projects and forging productive client relationships. Demonstrated success in sourcing new clients, meeting expectations, and delivering initiative-taking support to complete projects within agreed timelines, budgetary constraints, and quality standards. Instrumental in aligning project goals with business objectives, while leading stakeholder communication, managing top-performing teams, and promoting cross-functional collaboration. Articulate communicator and analytical thinker, known for executing customer-centric approach and ability to deliver results in competitive markets. Proficient in managing cross-functional teams and collaborating with stakeholders to deliver exceptional service. Well-qualified Engagement Manager with demonstrated understanding of data analytics, risk mitigation and utilization improvements. Skills include project, team and implementation management. Ready to bring 10 years of related experience to a challenging new role.

Overview

16
16
years of professional experience
3
3
Certifications

Work History

Associate Engagement Manager

Cognizant
1 2021 - 1 2024
  • Strengthened client communications aimed at enhancing satisfaction and expanding client network
  • Managed and mitigated project scope changes to ensure integrity and alignment with initial goals
  • Facilitated pivotal weekly meetings, internally and with clients to ensure transparent communication and project continuity
  • Proficiently applied Workday Implementation Methodology to diverse projects, including HCM, and Payroll
  • Managed 4-5 Workday projects, which included project planning and maintaining issues log with deliverables and resolution of those issues
  • Successfully implemented 20+ Workday Commercial initial and Phase X projects in industries such as Retail, Hospitality, Industrial and Finance for customers ranging from 500 to 5,000 employees
  • Managed integrations and collaborated with vendors to meet critical production deadlines, ensuring seamless operational transitions
  • Managed project plan that ensured projects were delivered on time, within scope and on budget
  • Collaborated with customer project manager to identify and resolve all issues that are impactful to project scope and timeline
  • Utilized Workday Certification and extensive project management experience to ensure successful product implementations for diverse client base, specializing in human capital management and payroll; employing Workday Implementation Methodology to manage project communications, scope, budget, and quality; and aligning with SOW requirements and exceeding client expectations
  • Enhanced performance and client satisfaction through expert process improvement, conflict resolution, strategic thinking, and policy implementation.

Project Manager

Calyx Software
01.2020 - 01.2021
  • Conducted comprehensive interior design and product trend research, delivering impactful presentations that informed and shaped product development strategies
  • Drove new product innovation by coordinating with internal platform teams and leveraging external resources, resulting in trend setting wellness solutions
  • Managed client onboarding for Calyx's new software offerings, ensuring smooth transition and high satisfaction rates among new users.

Project Coordinator

American Heart Association
01.2019 - 01.2020
  • Oversaw financial operations as Project Manager, ensuring timely sponsorship fee payments from clients, including universities, clinics, and hospitals.
  • Secured sustained funding and project continuity through diligent financial management.

Senior Relationship Manager

J.P. Morgan Chase
01.2017 - 01.2018
  • Engineered innovative solutions to diverse bankers, and customer concerns, enhancing customer loyalty and satisfaction
  • Secured new accounts through resolute customer-focused approach with keen focus on expanding company’s market share
  • Resolved complex customer issues as primary internal escalation contact, ensuring sustained customer satisfaction and loyalty
  • Surpassed expectations in Know Your Customer (KYC) compliance and customer service metrics, demonstrating deep commitment to excellence.

Project Manager

J.P. Morgan Chase
01.2005 - 01.2017
  • Oversaw multiple projects for Chase Merchant Services, ensuring strict adherence to budgets and timelines while fostering new developments
  • Directed portfolio of significant projects by delegating tasks and managing resources, ensuring each project remained within budget and met established timelines
  • Drove completion of 75+ projects with a $775M collective value delegating tasks, meeting timelines, and staying within the allotted budget
  • Delivered comprehensive status updates and reports and solicited feedback during meetings with internal clients to align project outcomes with organizational goals
  • Cultivated robust partnerships with key decision-makers to communicate progress and expectations
  • Enhanced project accuracy and efficiency through expert communication, adept relationship management, and meticulous organizational skills
  • Established and enforced process methodologies that consistently delivered projects on time and within budget, maintaining high-quality standards across all phases.

Education

Bachelor of Arts - Human Resources Management

University of Phoenix
Dallas, Texas
05.2024 - 11.2018

Associate of Arts -

El Centro College
Dallas, TX

Skills

Strategic Project Planning

Certification

Workday Human Capital Management

Timeline

Bachelor of Arts - Human Resources Management

University of Phoenix
05.2024 - 11.2018

Project Manager

Calyx Software
01.2020 - 01.2021

Project Coordinator

American Heart Association
01.2019 - 01.2020

Senior Relationship Manager

J.P. Morgan Chase
01.2017 - 01.2018

Project Manager

J.P. Morgan Chase
01.2005 - 01.2017

Associate Engagement Manager

Cognizant
1 2021 - 1 2024

Associate of Arts -

El Centro College
Tiffany BordersEngagement Manager