Audrey Hayes
Elmhurst,IL
Summary
At Lou Malnatis Pizzeria, excelled in enhancing customer decision-making and fostering repeat business through expert product knowledge and exceptional service standards. Demonstrated adaptability by mastering multiple software systems and contributed to team growth by training new hires. Skills in relationship building and upselling significantly contributed to customer satisfaction and service excellence. Energetic and personable individual with knack for clear communication and active listening. Possesses strong problem-solving abilities and solid understanding of customer service principles, coupled with effective time management skills. Committed to delivering exceptional caller experiences and resolving inquiries efficiently. Demonstrates ability of critical thinking.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Phone Worker
Lou Malnatis Pizzeria
11.2021 - 03.2024
- Provided thorough information to customers, resulting in better-informed decisions on products and services.
- Kept up-to-date on product knowledge through regular training sessions, ensuring accurate information was provided during client interactions.
- Maintained high-quality service standards, ensuring all interactions were professional and courteous.
- Assisted in training new hires, sharing best practices and techniques for optimal phone support performance.
- Navigated multiple software systems simultaneously to access vital customer information quickly during calls.
- Built rapport with customers, establishing trust and fostering long-term relationships for repeat business opportunities.
- Adhered to company policies while exercising discretion when necessary for satisfactory outcomes in unique situations.
Education
Bachelor of Arts - History
Elmhurst University
Elmhurst, IL05.2028
High School Diploma -
York Community High School
Elmhurst, IL05.2024
Skills
- Patience and Tolerance
- Goal-Oriented
- Customer Service
- Upselling and Cross Selling
- Adaptability and Dependability
- Verbal and written communication
- Relationship Building
- Stress Tolerance
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
Certification
- Illinois Driver's License
- ServSafe Food Handler's Certification
- ServSafe Management Certification
Languages
French
Professional Working
Spanish
Limited Working
Timeline
Phone Worker
Lou Malnatis Pizzeria
11.2021 - 03.2024
Bachelor of Arts - History
Elmhurst University
High School Diploma -
York Community High School
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