Audrey Henle
Toledo,IA
Summary
Dedicated veterinary technician with a strong background in animal care at Grinnell Veterinary Clinic. Skilled in administering vaccines and educating pet owners, demonstrating patience and empathy. Proven ability to enhance client satisfaction through effective communication and attention to detail, ensuring the highest standards of safety and care for both pets and their owners.
Overview
6
6
years of professional experience
Work History
Dog Groomer/Pet Sitter
Self Employed
06.2024 - Current
- Provided grooming services, including bathing, trimming, and nail clipping for various dog breeds.
- Assessed individual dog needs to deliver personalized grooming experiences.
- Utilized specialized grooming tools to ensure efficient and high-quality results.
- Maintained cleanliness of grooming area to promote hygiene and safety standards.
- Walking, feeding, & watering dogs.
Veterinary Technician
Grinnell Veterinary Clinic
06.2022 - 06.2024
- Administered vaccines and medications, ensuring compliance with veterinary protocols and standards.
- Assisted in surgical procedures, preparing instruments and monitoring anesthesia for patient safety.
- Conducted routine physical exams, documenting findings to support accurate diagnosis and treatment plans.
- Educated pet owners on post-operative care and preventive health practices to improve animal well-being.
Veterinary Assistant
Kurt Boerm, DVM
01.2020 - 06.2022
- Assist the veterinarian in running cattle through a chute system.
- Keep track of all cattle ran through the chute and what procedures were done to the patient.
- Placed a back tag on each cow that came through to ensure every animal was accounted for.
Customer Service Representative
State Bank of Toledo
01.2020 - 04.2020
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Processed transactions accurately, reducing errors and improving service speed.
- Implemented feedback mechanisms to identify service improvement opportunities.
- Trained new staff on customer service protocols and best practices.
Education
Veterinary Medicine
Penn Foster School of Veterinary Medicine
05-2024
High School Diploma -
South Tama Community School District
Tama, IA 05-2022
Skills
- Patience and empathy
- Relationship building
- Customer service
- Professionalism and ethics
- Safety procedures
- Attention to detail
- Customer communication
- Human and animal safety
- Human and animal CPR
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Updated veterinary office and laboratory procedures in alignment with veterinary medicine developments and technology.
- Resolved product issue through consumer testing.
Languages
English
Timeline
Dog Groomer/Pet Sitter
Self Employed
06.2024 - Current
Veterinary Technician
Grinnell Veterinary Clinic
06.2022 - 06.2024
Veterinary Assistant
Kurt Boerm, DVM
01.2020 - 06.2022
Customer Service Representative
State Bank of Toledo
01.2020 - 04.2020
Veterinary Medicine
Penn Foster School of Veterinary Medicine
High School Diploma -
South Tama Community School District
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