Audrey Heon
Little River,SC
Summary
Organized and dependable individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Acquisition Delivery Specialist
Merchants Fleet
03.2022 - 09.2024
- Provided exceptional customer service through clear communication with multiple dealers in multiple states regarding delivery times and special requests.
- Managed time effectively by prioritizing tasks based on urgency and importance, maximizing daily productivity levels without compromising quality standards set forth by the company policy guidelines.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Requested dealers’ courtesy delivery fees in a timely manner.
- Confirmed all vehicles were complete for pick-up or delivery; including plates or temp tags.
- Follow upped on 20-30 dealers daily through an Excel working file.
- Assisted with creating SOP for training purposes.
Commercial Collections Representative
Comcast
01.2016 - 03.2022
- Kept company-sensitive documents secure.
- Used mail, email and phones to contact customers to discuss, negotiate payment and resolve outstanding accounts and balances.
- Assisted in development of training materials for new hires, sharing expertise in commercial collections techniques.
- Increased company revenue with timely resolution of past-due accounts.
- Maintained accurate records of customer accounts, payments and payment plans.
- Established relationships with customers to encourage payment of delinquent accounts.
Education
High School Diploma -
Dixie High School
New Lebanon, OH06.1991
No Degree - Social Psychology
College of Mount Saint Joseph
Cincinnati, United StatesSkills
- Professionalism and Punctuality
- Patience and Tolerance
- Effective Communication
- Customer Rapport
- Professional Appearance
- Teamwork and Collaboration
- Customer Service
- Multitasking Abilities
- Reliability
- Dependability and Honesty
Hobbies
I love spending time with my family in New Hampshire. I enjoy watching football and hockey. I like spending time at the beach. I enjoy walking whether for leisure or exercise.
Timeline
Acquisition Delivery Specialist
Merchants Fleet
03.2022 - 09.2024
Commercial Collections Representative
Comcast
01.2016 - 03.2022
High School Diploma -
Dixie High School
No Degree - Social Psychology
College of Mount Saint Joseph
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