Audrey Hoff
Lexington,KY
Summary
Proven multitasker and team collaborator, I enhanced customer satisfaction at Puccini's Smiling Teeth by seamlessly integrating strong interpersonal skills with efficient problem-solving. Leveraging time management and customer service expertise, I consistently delivered high-quality experiences, contributing to a positive dining atmosphere.
Overview
4
4
years of professional experience
Work History
Work sabbatical
Focused on prioritizing my education I was taking college level courses in my high school duration during my break from working.
Restaurant Hostess
Puccini's Smiling Teeth
07.2023 - 12.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Server
Waffle House
01.2024 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Restaurant Hostess
Winchells
07.2021 - 09.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Carhop and Drive Through
Sonic
05.2021 - 06.2021
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Increased customer satisfaction by providing prompt and friendly service.
Education
High School Diploma -
Henry Clay High School
Lexington, KY05.2024
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Dependable and Responsible
- Multitasking
- Attention to Detail
- Flexible and Adaptable
- Critical Thinking
Languages
French
Limited Working
Timeline
Server
Waffle House
01.2024 - 03.2024
Restaurant Hostess
Puccini's Smiling Teeth
07.2023 - 12.2024
Restaurant Hostess
Winchells
07.2021 - 09.2021
Carhop and Drive Through
Sonic
05.2021 - 06.2021
Work sabbatical
High School Diploma -
Henry Clay High School