Audrey Houston
Griffin
Summary
Dedicated substitute educator with experience in K-Eighth grade settings, emphasizing adaptability and relationship building. Proven track record of inspiring student engagement and maintaining classroom order, creating an inclusive atmosphere conducive to learning. Experienced with customer interactions, inventory control, and administrative support. Utilizes effective communication to ensure customer satisfaction and streamline processes. Knowledge of teamwork principles and problem-solving techniques.
Overview
6
6
years of professional experience
Work History
Substitute Teacher, K-Eighth Grade
Coweta Charter Academy
09.2025 - Current
- Facilitated engaging learning environments for diverse student groups in K-Eighth grade.
- Implemented lesson plans aligned with curriculum standards to meet educational objectives.
- Adapted instructional methods to accommodate varying learning styles and abilities.
- Collaborated with teachers and staff to ensure classroom management and student support.
- Monitored student progress, providing feedback to enhance academic performance and behavior.
- Developed positive relationships with students, fostering a supportive classroom atmosphere.
- Assisted permanent teachers in maintaining classroom routines, ensuring a seamless transition during their absence.
- Adapted quickly to various classroom settings and grade levels by demonstrating flexibility, adaptability, and a strong understanding of diverse curricula.
- Inspired a love of learning in students by sharing passion for education and fostering curiosity through thought-provoking lessons and activities.
- Promoted critical thinking skills by challenging students to analyze complex problems and develop well-reasoned solutions.
- Fostered a positive learning environment by implementing consistent classroom management techniques and clear expectations for behavior.
- Maintained accurate records of student attendance, performance, and progress to inform instructional decisions and report to permanent teachers.
- Tailored instructional methods to accommodate various learning styles, optimizing academic success for all students.
- Cultivated a culture of respect within the classroom by modeling appropriate behavior and addressing issues promptly when they arose.
Customer Service Associate
Walgreens
09.2021 - 09.2025
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed transactions accurately using point-of-sale systems to enhance customer experience.
- Maintained knowledge of promotions, products, and services to assist customers effectively.
- Assisted in training new staff on operational procedures and customer service standards.
- Received positive feedback from customers for professionalism and efficiency in service delivery.
- Implemented best practices for handling difficult situations, enhancing overall customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
Service Clerk
Kroger
10.2020 - 07.2021
- Assisted customers with inquiries, providing accurate product information and service support.
- Assisted customers by bagging groceries efficiently and effectively in a timely manner.
- Maintained cleanliness and organization of work area, ensuring a welcoming environment for customers.
- Stocked shelves with products, following inventory management procedures to enhance availability.
- Escorted customers to their vehicles and assisted with the transferring of groceries to said vehicles.
- Supported promotional activities by arranging displays and assisting with product placements on the sales floor.
- Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.
- Greeted customers warmly upon arrival, creating a welcoming atmosphere that encouraged store patronage.
- Streamlined store operations by maintaining a well-organized and clean environment for customers.
- Contributed to overall store success through effective cross-training in various departments.
Education
Associate of Science - Human Services
Gordon State College
Barnesville, GA01-2024
Skills
- Classroom management
- Adaptability
- Verbal and written communication
- Relationship building and management
- Student engagement
- Complaint handling
- Guest services
- POS system operation
- Refunds and exchanges
- Appointment scheduling
- Project management
- Product and service sales
Timeline
Substitute Teacher, K-Eighth Grade
Coweta Charter Academy
09.2025 - Current
Customer Service Associate
Walgreens
09.2021 - 09.2025
Service Clerk
Kroger
10.2020 - 07.2021
Associate of Science - Human Services
Gordon State College