Audrey Hunt
Kernersville,NC
Summary
Experienced healthcare business professional skilled in project management, process improvement, and operational efficiency. Proven success in streamlining business operations with a focus on enhancing organizational effectiveness. Proficient in gathering feedback and assessing efficiency to identify areas for improvement and implement strategic initiatives.
Overview
10
10
years of professional experience
Work History
Team Lead, Operations
Atrium Health Wake Forest Baptist
Winston-Salem
07.2022 - Current
- Lead team of 4 Talent Acquisition Specialists to forge strategic partnerships across University Group Practice, Legal Counsel, Department Leaders, Faculty Affairs, and the Dean's Office.
- Innovate recruitment and onboarding processes, consistently challenging conventional methods to enhance efficiency and effectiveness.
- Provide expert guidance to Chairs and hiring managers throughout the offer, contract, and employment stages, ensuring seamless transitions and compliance.
- Serve on the University Group Practice Executive Review Committee, evaluating alignment of new hires with departmental financial structures and funding, and providing comprehensive feedback to coordination teams.
- Design and implement streamlined onboarding and hiring processes that improve candidate experience and branding while boosting recruiter and hiring manager productivity, ensuring full compliance with legal standards and organizational policies.
Talent Acquisition Specialist
Atrium Health Wake Forest Baptist
11.2021 - 07.2022
- Prepare clinical employment agreements in collaboration with departmental heads and legal teams, adhering to established criteria.
- Conduct comprehensive primary source verification for faculty, physicians, and executives, including references, pre-credentialing forms, transcripts, NC Medical Licenses, DEA certifications, etc.
- Coordinate the entire onboarding process, overseeing functions such as drug testing, background adjudication, and employment verification.
- Establish and maintain proactive relationships with various departments to anticipate and swiftly resolve issues.
- Prepare and manage faculty credentialing records for external reviews, ensuring compliance and accuracy.
- Serve as the onboarding coordinator for selected new hires, crafting offer letters, setting up payroll, fielding inquiries, and facilitating seamless communication across multiple departments.
Director of Hospitality
Salemtowne Retirement Community
Winston Salem
06.2021 - 11.2021
- In conjunction with th Administrator, assisted in leading a diverse team of over 50 staff members, including culinary, housekeeping, and healthcare departments, ensuring high-quality patient care and attention.
- Conducted ongoing training programs to enhance staff skills and promote a culture of excellence and empathy towards residents.
- Developed and implemented innovative hospitality services tailored to enhance the quality of life for residents, including dining, entertainment, and lifestyle amenities.
- Regularly engaged with residents and family members through meetings and feedback sessions to assess satisfaction levels and adapt services to meet changing preferences and needs.
- Strategized long-term improvements and enhancements in hospitality services to ensure continuous growth in resident satisfaction and community reputation.
Hospitality Coordinator
Salemtowne Retirement Community
03.2021 - 06.2021
- Personally greeted new rehab admissions at the front door, provide a warm welcome, and escorted them to their rooms.
- Conducted thorough orientation for new patients, explaining essential features such as call bell systems, menu processes, stay expectations, and room controls.
- Assisted patients with their needs, handled concerns, and managed thorough and timely documentation through HER/MAR/TAR/EMR systems.
- Built rapport across departments and maintain Salemtowne's positive image.
- Managed the intake process by presenting and obtaining execution for all short-term rehab patients.
House Operations Manager
Ronald McDonald House Charities
08.2014 - 11.2021
- Reporting directly to COO, served as primary point of contact for all guests, providing outstanding customer service throughout their stay ensuring high standards of guest satisfaction and operational efficiency.
- Led team of 5 hospitality coordinators responsible for seamless operations across shifts, covering 24/7, 365 days a year.
- Maintained strong relationships with local hospitals, facilitating efficient processing of referrals from social workers at Vidant and Brenner Children's Pediatric Units.
- Managed all aspects of guest administration, including check-ins, check-outs, accurate record-keeping in guest management system, and financial transactions.
- Conducted house tours for incoming families and coordinated with internal and external vendors for maintenance and repairs.
- Enforced house rules and operational expectations, overseeing disciplinary actions and managing infractions to ensure a safe and welcoming environment for all guests.
Scheduling Coordinator
Wake Forest Baptist Health Ophthalmology
High Point
06.2020 - 03.2021
- Managed scheduling of clinical appointments for new and returning patients using EPIC/Cadence Track and IDX systems for seven providers, applying independent judgment and discretion.
- Led a team of four coordinators to optimize daily clinic flow and communication, enhancing overall operational efficiency.
- Acted as Referral Coordinator, overseeing and facilitating both incoming and outgoing referrals from external and internal practices, in line with clinical operations protocols.
- Collaborated closely with the Practice Manager, Office Coordinator, Clinical Coordinator, Doctor Team, and support staff to address ongoing clinic, patient, and client issues, ensuring a cohesive approach to healthcare delivery.
- Handled financial tasks including insurance authorizations, encounter form reviews, and assisting with billing inquiries, ensuring accuracy and compliance in financial operations.
Clinic Manager
Pinnacle Retina
Greensboro
05.2019 - 06.2020
- Managed patient services including check-in/out, insurance verification, appointment scheduling, and surgical procedure coordination.
- Oversaw all incoming and outgoing referrals to major practices, ensuring timely coordination of care.
- Produced financial reports using MacPractice, optimizing budget allocation and revenue generation.
- Implemented strategies to improve clinical flow and organization, enhancing operational efficiency.
- Provided administrative support including FMLA paperwork and procurement of high-cost injections.
- Conducted training for new hires and organized ongoing employee in-services.
- Developed employee agreements compliant with Federal and State Employment Laws.
Education
Master of Business Administration -
East Carolina University
Greenville, NC05.2025
Bachelors of Integrated Professional Studies -
University of North Carolina At Greensboro
Greensboro, NC05.2021
Skills
- Strategic Thinker
- Continuous Learner
- Visionary Leader
- Operations Management
Timeline
Team Lead, Operations
Atrium Health Wake Forest Baptist
07.2022 - Current
Talent Acquisition Specialist
Atrium Health Wake Forest Baptist
11.2021 - 07.2022
Director of Hospitality
Salemtowne Retirement Community
06.2021 - 11.2021
Hospitality Coordinator
Salemtowne Retirement Community
03.2021 - 06.2021
Scheduling Coordinator
Wake Forest Baptist Health Ophthalmology
06.2020 - 03.2021
Clinic Manager
Pinnacle Retina
05.2019 - 06.2020
House Operations Manager
Ronald McDonald House Charities
08.2014 - 11.2021
Master of Business Administration -
East Carolina University
Bachelors of Integrated Professional Studies -
University of North Carolina At Greensboro