Audrey Irvin
Seattle
Summary
Dynamic and results-driven professional with extensive experience in customer service and food safety at Grand Central Bakery. Proven ability to enhance team performance through effective collaboration and inventory management. Recognized for maintaining high standards of cleanliness and successfully resolving customer inquiries, ensuring a positive experience in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Team Member
Grand Central Bakery
Seattle
07.2024 - Current
- Monitored expiration dates on food items for freshness assurance.
- Greeted customers upon entering the store with friendly demeanor.
- Rotated through series of different stations based on team needs.
- Looked for ways to go above and beyond job requirements.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Assistant Manager
dote coffee bar
Bellevue
10.2022 - 01.2024
- Evaluated individual and team business performance and identified opportunities for improvement.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained up-to-date knowledge of company products and services.
Barista
Mercurys Coffee
Redmond
04.2021 - 09.2021
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Skills
- Food safety
- Inventory management
- Customer service
- Order processing
- Point of sale
- Team collaboration
Timeline
Team Member
Grand Central Bakery
07.2024 - Current
Assistant Manager
dote coffee bar
10.2022 - 01.2024
Barista
Mercurys Coffee
04.2021 - 09.2021