Audrey Lui-Jackson
El Cerrito,CA
Summary
Diligent Pharmacist with over twenty five years of experience giving excellent customer service in a fast paced retail setting. Skilled at collaborating with team members and other healthcare professionals to provide patient care. Willing to learn new things and take on new responsibilities.
Overview
25
25
years of professional experience
Work History
Staff Pharmacist
Safeway
07.2004 - Current
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Communicated regularly with patients, physicians, nurses, and insurance companies.
- Dispensed and verified patient prescription orders.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Directly supervised Pharmacy Technicians, interns and support staff while on duty.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Effectively resolved insurance rejections and other billing issues.
- Provided medication therapy management to patients using Outcomes.
- Worked as preceptor to provide practice-based instruction to first, second and third year students.
- Partnered with management team to develop and implement in-store programs to increase sales.
- Vaccinated patients to provide immunity against influenza, pneumonia, Covid, RSV and many other vaccines available.
- Maintained state and federal records of legendary drugs and controlled substances.
- Maintained appropriate drug records and completed reports as necessary.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Built and maintained strong relationships with my customers and coworkers.
- Stepped up as pharmacist in charge on three occasions so that the company could take their time finding a new pharmacy manager when one left the company.
Pharmacy Manager
Safeway
09.1999 - 07.2004
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Collaborated with store manager to maintain daily operations.
- Provided prompt and courteous customer service to customers.
- Scheduled and managed a staff of four pharmacy technicians, and two staff pharmacists, coordinated pharmacy schedule and conducted performance evaluations
- Managed schedule II controlled substance inventories, ordering, and returned expired CII's.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Communicated regularly with physicians, nurses, insurance companies and patients or their caregivers.
- Effectively resolved insurance rejections and other billing issues.
- Regularly stocked shelves, rotated stock and checked for expired medications.
- Correctly completed pharmacy daily and weekly reports.
- Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.
- Prepared medications such as emulsions, liquids, powders and ointments.
- Educated patients about possible drug interactions and gave special administration instructions.
- Prepared medications in blister packs to provide safe and convenient way to take prescribed medication.
- Interviewed, hired and trained staff, enabling business to serve more patients
Staff Pharmacist
Longs Drugs Pharmacy
06.1998 - 09.1999
Education
Doctor of Pharmacy -
University of The Pacific
Stockton, CA1998
Skills
- Excellent customer service skills
- Value building customer and employee relationships
- Many years of experience with problem solving
- Communication with co-workers, store management and customers
- Diligent worker
Timeline
Staff Pharmacist
Safeway
07.2004 - Current
Pharmacy Manager
Safeway
09.1999 - 07.2004
Staff Pharmacist
Longs Drugs Pharmacy
06.1998 - 09.1999
Doctor of Pharmacy -
University of The Pacific