AUDREY MEADE
Phoenix,AZ
Summary
Hardworking and passionate individual with more than four years of experience in social services eager to secure a case management position in order to utilize background and education while further strengthening knowledge and experience within the mental health/social services field.
Overview
8
8
years of professional experience
Work History
Referral Coordinator
Denova Collaborative Health
05.2022 - Current
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Scheduled appointments with specialists on behalf of clients.
- Assisted with discharge planning coordination and post-acute care referrals.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Eligibility Interviewer
Arizona Department Of Economic Security
05.2020 - 01.2022
- Compiled, recorded, and evaluated personal and financial
data from clients in order to verify completeness and
accuracy, and to determine eligibility status. - Adhered to metrics and standard work procedures as
outlined by agency - Read and interpreted federal and state policy manuals as it relates to determinations of state assistance benefits
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
Therapist Liaison
Center For Autism And Related Disorders, Inc
10.2018 - 03.2020
- Responsible for recruiting, hiring, and on-boarding of
behavior technicians - Conducted quality assurance overlaps with existing
behavior technicians and provided them goals as needed - Facilitated communication between behavior technicians,
admin, and clinical supervisors to adequately meet the
needs of all staff and clients - Conducted career development meetings with existing
behavior technicians - Responsible for planning, leading and budgeting monthly
staff meetings and socials - Provided initial and ongoing training to behavior technicians
Brand Ambassador
1906
08.2017 - 06.2018
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Provided education and training to retail staff on 1906
brand and products
Customer Service Associate
Magnolia Road
11.2016 - 11.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Priced merchandise, stocked shelves, and took inventory
- Operated POS system for client transactions
- Made daily updates to company website and social media
Home Health Caregiver
Clinton Home Care
01.2016 - 05.2016
- Assisted patient with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Offered patient and family emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Provided mobility assistance such as walking and regular exercising.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Administered medication as directed by physician.
- Developed rapport to create safe and trusting environment for care.
Education
GED -
Colorado Department of Education
Denver, CO12.2010
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ04.2024
Skills
- Interpersonal Skills
- Detail-Oriented
- Ability to Multi-Task
- Quality Patient Care
- Conflict Resolution
- Compassionate Communication
- Local Government
- Documentation Skills
- Data Collection and Entry
- Crisis Evaluation and Intervention
- Community Resources and Education
- Reflective Listening
- Medical Terminology
- Pre-Authorizations and Referrals
Timeline
Referral Coordinator
Denova Collaborative Health
05.2022 - Current
Eligibility Interviewer
Arizona Department Of Economic Security
05.2020 - 01.2022
Therapist Liaison
Center For Autism And Related Disorders, Inc
10.2018 - 03.2020
Brand Ambassador
1906
08.2017 - 06.2018
Customer Service Associate
Magnolia Road
11.2016 - 11.2017
Home Health Caregiver
Clinton Home Care
01.2016 - 05.2016
GED -
Colorado Department of Education
Bachelor of Science - Psychology
Grand Canyon University
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