Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
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Audrey Menke

Lake Saint Louis,MO

Summary

Goal-driven individual with many years in healthcare in varying positions, with a Bachelor's Degree in Psychology. Knowledgeable in Medicare/Medicaid programs as well as patient-facing protocols. Highly organized and hardworking with excellent planning and program management skills.

Overview

4
4
years of professional experience

Work History

Care Coordinator

United Healthcare
St.Louis, MO
06.2021 - Current
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Supported patient care excellence via planning and interpretation of programs.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.

Substitute Support Staff Member

Wentzville School District
Wentzville, MO
09.2020 - 06.2021
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supervised lunchroom and recess activities.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.

EAP Counselor

ComPsych
St.Louis, Missouri
01.2020 - 05.2020
  • Assisted with referrals for members needing ongoing or additional counseling services.
  • Delivered crisis intervention and management support in response to critical incidents.
  • Offered and documented treatment consent forms in patient health records.

Psychiatric Technician

SSM Health St. Joseph Hospital
Wentzville, MO
01.2018 - 01.2020
  • Charted on each patient daily.
  • Took and monitored vital signs, administered medications and managed patient behavior.
  • Oversaw care of suicidal patients and acted swiftly to reduce risk of harm to themselves or others.
  • Conducted therapy for mentally ill patients in individual and group settings to assist patients in achieving normalcy.

Education

Bachelor of Arts - Psychology

University of Missouri - Columbia
Columbia, MO
12.2017

Skills

  • Multitasking and Prioritization
  • Data Entry and Maintenance
  • Efficient and Detail-Oriented
  • Microsoft Office Suite

Volunteer Work

-Volunteer-worked at the Mid-Missouri Crisis Line through the University of Missouri, answering phones and providing counseling to suicidal callers.

-Worked with Samaritan's Purse to help with disasters around the Midwest, such as the Joplin Tornadoes of 2011.



Timeline

Care Coordinator

United Healthcare
06.2021 - Current

Substitute Support Staff Member

Wentzville School District
09.2020 - 06.2021

EAP Counselor

ComPsych
01.2020 - 05.2020

Psychiatric Technician

SSM Health St. Joseph Hospital
01.2018 - 01.2020

Bachelor of Arts - Psychology

University of Missouri - Columbia

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Audrey Menke