Ma’Kayla Rigsby
Washington,DC
Summary
Versatile professional with expertise in customer service and operational management across various roles. Also An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Hostess & Server
Shell Shack
Mesquite, Texas
02.2026 - 07.2026
- Promoted to Server to deliver high-quality, fast-paced guest service
- Managed front-of-house operations as a Hostess, balancing server rotations and ensuring compliance with room capacity regulations during peak shifts.
- Welcomed and seated guests efficiently in a busy restaurant environment.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery, enhancing overall guest experience.
- Managed table settings, maintaining cleanliness and organization during shifts.
- Took reservations and to-go orders, streamlining processes for customers and improving operational flow.
- Circulated within designated areas to assess and address customer needs.
- Prepared checks, itemizing total meal costs and processing payments efficiently.
Daycare Teacher
Kids Discovery Daycare
05.2025 - 08.2025
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Engaged with children on an individual basis to build positive relationships and promote learning.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Developed strong relationships with parents through regular communication about their child's progress and needs.
- Prepared nutritious meals and snacks, supporting children's health and well-being.
Cashier
Great American Cookies
07.2024 - 06.2025
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers and promptly addressed their needs to enhance shopping experience.
- Assisted customers in identifying their needs to ensure satisfaction.
- Adjusted schedule to meet staffing requirements and maintain store operations.
Sales Associate
Charolette Russe
05.2024 - 07.2024
- Cultivated relationships with customers to foster loyalty and encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Processed returns, exchanges, and refunds in accordance with store policy to ensure customer satisfaction.
- Organized racks and shelves to enhance store visual appeal, engage customers, and drive merchandise promotion.
Education
Bachelor of Science -
Howard University
Washington, DC05-2028
High School Diploma -
Dr John Horn High School
Mesquite, TX05-2026
Associate of Science - Basic
Dallas College
Dallas, TX05-2026
Skills
- Customer service
- Guest interaction
- Customer assistance
- Order taking
- Cash handling
- Financial transactions
- Cash register operation
- Cash register systems
- Sanitation practices
- Time management skills
- Multitasking prioritization
- Team collaboration
- Reliability and punctuality
- Professional courtesy
- Work ethic
- Patience and empathy
- Multitasking prioritization
Accomplishments
- I have received honor awards for my GPA for my college and high courses.
I received recognition for my Pre SAT scores
I graduated number 12 in my class of 690
Leadership team for drill team
Captain for majorette team
Certification
- I received my PCT License my Junior year
CPR certified
Languages
Spanish
Timeline
Hostess & Server
Shell Shack
02.2026 - 07.2026
Daycare Teacher
Kids Discovery Daycare
05.2025 - 08.2025
Cashier
Great American Cookies
07.2024 - 06.2025
Sales Associate
Charolette Russe
05.2024 - 07.2024
Bachelor of Science -
Howard University
High School Diploma -
Dr John Horn High School
Associate of Science - Basic
Dallas College