Audrey Meyers Franco
Birmingham
Summary
Diligent Mental Health Expert with solid understanding of court procedures and liaison responsibilities. Proven ability to facilitate communication between legal entities and law enforcement, ensuring smooth case management. Demonstrated skills in problem-solving and conflict resolution. Experienced in suicide prevention and crisis intervention. Certified in TF-CBT (Trauma Focused- Cognitive Behavioral Therapy).
Overview
10
10
years of professional experience
Work History
Probate Court Liaison Therapist
Central Alabama Wellness
01.2025 - 06.2025
- Evaluate court holds in the psych unit and work with Social Workers/Doctors to determine diagnosis and recommendation.
- Managed a caseload of 20+ clients and checked for compliance with the client and the court daily.
- Developed and implemented personalized treatment plans and psychosocial services for individuals within the Group Home and Private Supportive Housing settings.
Bartender
The Refinery
08.2024 - 01.2025
- Customer Service: ability to provide a positive experience for customers, and able to talk with customers and have good conversations
- Multitasking: Ability to handle a high volume of drink orders and multiple customer requests
- Collaboration: Ability to work well with other bar staff, coordinate plans with kitchen staff
Case Manager Adult IHI Team
Central Alabama Wellness
10.2022 - 04.2024
- Handle a caseload of 18+ clients, taking each client’s needs into consideration
- Assist with various client needs, including transportation.
- Assist the therapist with the client’s needs and work together as a team.
- Pool local resources to invest in the client’s well-being.
Customer Service Representative
Over the Mountain Glass
03.2021 - 02.2022
- Handle customer orders via phone, email, and in-person contact
- Resolving issues with glass shortages and orders
Shift Leader
Chick-fil-A
10.2019 - 03.2021
- Managing shifts
- Resolving 10+ customer service complaint calls per shift
- Handle customer and employee needs during the shift
Team Member
Chick-fil-A
07.2015 - 10.2019
Education
Psychology, Neuroscience
University of Alabama at Birmingham
Birmingham, AL05.2021
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University of Montevallo Graduate Program
12.2024
Skills
- Courtroom etiquette
- Suicide prevention
- Teamwork and collaboration
- Crisis management
- Time management
- Problem-solving abilities
- Attention to detail
- Patient confidentiality
- Multitasking Abilities
- Active listening
- Effective communication
- Creative solutions
Languages
Portuguese
Professional Working
English
Native or Bilingual
Timeline
Probate Court Liaison Therapist
Central Alabama Wellness
01.2025 - 06.2025
Bartender
The Refinery
08.2024 - 01.2025
Case Manager Adult IHI Team
Central Alabama Wellness
10.2022 - 04.2024
Customer Service Representative
Over the Mountain Glass
03.2021 - 02.2022
Shift Leader
Chick-fil-A
10.2019 - 03.2021
Team Member
Chick-fil-A
07.2015 - 10.2019
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University of Montevallo Graduate Program
Psychology, Neuroscience
University of Alabama at Birmingham
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